ICT Manager at Safaricom Investment Co-operative (S.I.C.)

Requirements of the role

• Demonstrable experience in ICT management in a mid-sized to a large business entity
• Support development and implementation of comprehensive ICT strategic plan
• Provide leadership in building a strong ICT department that is modern, innovative and supports organizational effectiveness.
• Demonstrate a strong business acumen and focus on customer centricity.

Duties and Responsibilities

• Manage the overall technology infrastructure (Collocated Servers, Cloud Webserver and their Networks).
• Maintaining data integrity, security and access-monitoring user access, developing and maintaining system security in line with standards and ensuring compliance to all standards.
• Applying data modelling techniques to ensure development and implementation support efforts, meet integration and performance expectations.
• Management of ICT vendor services.
• Development & Review of ICT Policy.
• Implementing strategies for data base high availability and scalability and with project teams to ensure a smooth deployment of new services.
• Develop and Communicate disaster mitigation and recovery plans in-case of system failure/malfunction in order to ensure business continuity.
• Responsible for management, development and security of information and communication systems.
• Evaluate and/or recommend purchases/disposal of computers, network hardware, peripheral equipment, and software.
• Investigate, recommend and install enhancements and operating procedures that optimize network availability and reliability.
• Undertake training needs analysis of ICT staff and users, conduct in-house and organize for external training
• Supervise and appraise the System, Network Administrator [WAN/LAN], Information Security Officer and Webmaster.
• Lead in implementation of all ICT projects in line with the ICT strategy and corporate strategy.

Professional and Academic Qualifications

• B.Sc. (Computer Science, Information Technology or related field),
• Knowledge of Operation of ERP software, database system, Software development and Networking techniques
• To be in possession of either of the following: CCNA/LINUX/LAN/WAN/CISSA /C[+] and MCSE Certification
• Must be a member of related Professional Organization

Knowledge and Skills

• Not less than 5 years’ experience in an ICT management role
• Excellent analytical, communication, and negotiation skills
• Strong customer relationship management skills
• Collegiate working style with a strong management capability
• Ability to drive outstanding customer experience and inculcate a customer centric culture in the organization