ICT Officer at Kitengela International School

Job Summary

The overall purpose of this job to oversee the integration of technology into the curriculum, ensure that teachers, students and the rest of the employees have the necessary tools and resources to effectively use technology and ensure that the institution's information and communication systems are secure and reliable.

Duties and Responsibilities

• Participate in the development and implementation of IT policies and procedures to ensure a safe and secure environment for all ICT equipment and software;
• Offer technical support and assistance to staff and students to enhance their proficiency in using ICT equipment and software;
• Manage the school's network infrastructure, including servers, routers, switches, and firewalls, to ensure optimal performance and security;
• Ensure the security and confidentiality of data by implementing appropriate securitymeasures and monitoring systems to detect and prevent security breaches;
• Perform regular maintenance and upgrades of hardware and software systems to guarantee optimal performance;
• Provide training to staff and students on the use of new ICT equipment and software to improve their ICT literacy;
• Manage an inventory of all ICT equipment and software in the school, including warranties and licenses, to enable efficient tracking and management of the ICT assets;
• Assess and propose new ICT equipment and software that would enhance teaching and learning in the school;
• Collaborate with other departments and stakeholders in the school to integrate ICT into the curriculum and enhance overall educational outcomes;
• Research and evaluate emerging ICT technologies and trends to determine their potential impact on the school's ICT systems and recommend relevant changes toensure the school remains competitive in the market;
• Maintain relationships with external vendors and service providers to ensure the school has access to up-to-date information, software, and hardware;
• Maintain a helpdesk system to provide timely technical support to staff and students and ensure that issues are resolved promptly;
• Ensure that ICT equipment and software comply with relevant laws, regulations, and industry standards, such as data protection and privacy laws;
• Conduct user surveys and collect feedback from staff and students to identify areas for improvement and implement appropriate changes to enhance user satisfaction;
• Conduct regular security audits and risk assessments to identify potential security threats and vulnerabilities and implement appropriate measures to mitigate them; and
• Any other responsibilities assigned to the jobholder by the supervisor from time to time

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions
• Associate (MCSA) may also be preferred
• Minimum of 3 years’ experience

Desired Competencies and Attributes

• Knowledge of computer hardware, software, and networking.
• Familiarity with operating systems, such as Windows and macOS.
• Proficiency in programming languages such as Java, Python, or C++.
• Experience in database management and data analysis.
• Ability to troubleshoot technical issues and provide solutions.
• Knowledge of cybersecurity and data protection.
• Proficiency in using productivity software such as Microsoft Office, G Suite, and other similar tools
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work well under pressure and meet deadlines. 
• Flexibility and adaptability in a rapidly changing technological environment.
• Attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Ability to prioritize tasks and manage time effectively
• Willingness to learn and stay up-to-date with new technologies and trends in the field