ICT Officer (NOC Engineer) at Konza Technopolis Development Authority

Ref No:    KNDC/16/2022
Grade:    6
Basic Salary Scale: Ksh 60,000- 110,000 p.m
Terms of Services: 1 Year Contract, Renewable Subject to Satisfactory Performance.

Duties and responsibilities

• Proactive and reactive monitoring of technology systems , backhaul, servers, Data Center, network infrastructure and computer systems not limited to application and databases;
• Providing information on components and services availability, capacity, and performance metrics;
• Participate in service continuity management by routine activities, such as backing up and restoration of systems and disaster recovery activities, such as executing system failover scripts;
• Participate in management of  deployments by support planning and execution of changes in production environments especially deployment of new and changed features as well as patch management;
• Participate in Incident management and problem management by providing the first line troubleshooting of incidents arising from monitoring, record incidents and correlate them with the events and apply appropriate workarounds;
• Communicate and coordinate resolution with other support levels including third party partners and vendors;
• Understand information security management and best practices;
• Articulates systems and methodologies as well as reply to security-related events and support in remediation effort.

Person Specification

• For appointment to this grade, an officer must have:
• Minimum of two (2) years’ experience will be an added advantage;
• Bachelor’s Degree in Computer Engineering, Cybersecurity, Computer Science, or any other equivalent qualifications from a recognized institution;
• Relevant Professional qualifications such as ITIL, Desktop Support Specialist, CompTIA-A+, SolarWinds, CIA- Storage, HCIA- Cloud,  CISCO, CCNA,  CCSA;
• Excellent hands-on experience and knowledge implementing, configuring, integrating, and supporting the network security with ITIL, Cacti, SolarWinds, Checkpoint or any other NMS, ITSM tools, DR tools, Load balancers, security solutions

Duty Station       Konza Technopolis