ICT Officer at Refugee Consortium of Kenya

Job Purpose

The position will support the management of information system (MIS), management and maintenance of Dynamics ERP, website development and maintenance and IT support.

Key Responsibilities:

MIS

• Maintain the Client Management System and ensure regular update.
• Support the Research and MEAL Officers in the development of tools and systems for data collection, collation and reporting.
• Support in capturing lessons from various pillars and share with relevant stakeholders where possible.
• Support in conducting data analysis, present (visualization), and disseminate information to inform programme management.

Dynamics ERP

• Collaborate with the ERP developers to ensure user requirements are accurately translated into technical designs.
• Ensure that customizations follow best practices and maintain system integrity, performance, and security.
• Maintain and document system customizations and development procedures.
• Ensure ERP compliance with organizational policies, regulatory standards, and data security requirements.
• Conduct testing and debugging of all development work to ensure smooth functionality.
• Provide ongoing technical support and system maintenance post-upgrade.
• Provide user administration of Office 365, Azure, Dynamics ERP, SharePoint, IP Telephony System and Client Management System.
• Providing 1st level user support in all RCK Offices.
• Install, configure, and maintain hardware and software components of ICT infrastructure, including servers, networks, and peripherals including maintenance of internal LAN connectivity comprising the IP telephony System and Video Conferencing devices.
• Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime.
• Plan and implement ICT projects, upgrades, and migrations, ensuring minimal disruption to business operations.
• In liaison with the Manager – RKM, Field Coordinators, Project Officers, Communications Officer, and MEAL Officers, prepare budgets for the ICT hardware, software and capacity-building needs for staff members in all RCK offices.
• Procure and set up new ICT equipment and accessories, and repair and maintain the existing equipment.
• Maintain an inventory schedule of all IT equipment and software in use, diagnose status and performance on a regular basis, and maintain a record of all equipment received for repairs and maintenance.
• Identify, monitor and record frequently occurring problems and liaise with the users, project teams and service providers for their resolution.
• Implementing computer security measures and guidelines to safeguard information against malicious or unauthorized access, modification, destruction and virus attacks by ensuring antivirus programs, patches are installed and up to date.
• Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements of ICT infrastructure in the organization.
• Review, test and evaluate both hardware systems and software solutions to determine their efficiency, reliability, compatibility and updating them as necessary.
• Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures.
• Develop, monitor and enforce compliance with ICT policies, standards, and regulatory requirements.
• Train and create awareness among staff on ICT best practices, security protocols, and proper use of technology tools and resources.
• Maintain backup of user data and biometric data on various media, and coordinate preventive maintenance processes as scheduled.
• Coordinate 3rd party service vendors on various IT repairs, maintenance, upgrades and other IT tasks and projects.
• Supervise any IT related projects to successful completion, and on budget, in line with desired outcomes

Website Upgrade and Maintenance

• Maintain and update RCK website and intranet.
• Perform any other ICT related duties as may be assigned.

Qualifications and Experience:

• Bachelor’s Degree in any of the following disciplines: - Information Systems Management, Computer Science/Business Information Technology, or equivalent qualifications from a recognized institution.
• Minimum of 3-5 years of experience in Microsoft Dynamics NAV and Business Central development.
• Proven experience in upgrading ERP systems from Dynamics NAV to Dynamics 365 Business Central.
• Proficiency in AL, C/AL, C/SIDE, and other relevant programming languages.
• Diploma in IT with a bias in Database Development will be an added advantage.
• Proficiency in M&E is a plus.
• Excellent knowledge and experience in the design and use of Commcare and other platforms for digital data collection, ONA and power BI for analysis and visualization is a must.
• Excellent skills in data visualization using different software including ONA, Power BI etc.
• Minimum of 3 years of experience working in RLOs/NNGOs/INGO’s and or UN Agencies in developmental or in humanitarian programmes, with 3+ years in field postings.
• Experience of, and commitment to working through systems of community participation and accountability.
• Strong technical expertise including passion for handling large amounts of data and transforming it into compelling visualizations that facilitate analysis and decision-making.
• Demonstrated understanding of intermediate statistics and the ability to summarize, generalize, and make predictions from large data sets.
• Demonstrated experience of working with Microsoft Office 365/Azure/Dynamics and ERP systems.
• Strong information management and telecommunication skills and proficiency in IT/computer skills (including sound MS Excel, Ms PowerPoint and Ms Word proficiency).
• Problem analysis, judgement, handling ambiguity and decision making based on fact and figures.
• Technical expertise in various data analysis software and proven experience using mobile technology for data collection with experience of electronic data collection using tablets or other devices.
• Proven experience with current technologies, such as web-based data management and analysis tools, digital data collection, mapping, Google applications, data visualization, interactive dashboards, etc.
• Experience in building iterative learning systems or feedback loops and approaches in human-centered design are strongly valued.
• Field experience in developing practical, useful, timely monitoring systems, both at the program- and county-levels that promote use of data for adaptive management and learning.
• Experience with ICT hardware, mobile phones and web-based technologies, particularly designing or deploying tools appropriate to limited-bandwidth or sub-standard infrastructure environments.
• Comfort working with qualitative and quantitative methodologies for data collection and analysis.
• Ability to work independently and as part of a team