ICT Officer at Safaricom Investment Co-operative (S.I.C.)

About The Role 

We seek to fill the position of an ICT Officer. The ICT officer will be responsible for assisting the department in the day-to-day support of the organizational ICT needs.

Application Instructions 

All applicants should send their applications via the link and all documents sent should be PDF.

What You Will Do

• Installing and configuring computer systems and solutions.
• Analyzing existing programs for modification and improvement.
• Providing end user support and training on effective and efficient use of ICT facilities
• Maintaining an up-to-date ICT equipment and issuance register.
• Installing, configuring, and monitoring Local Area Network components.
• Updating and maintaining the societies website.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Investigating, diagnosing, and solving computer software and hardware faults.
• Maintaining records of software licenses.
• Managing stocks of equipment, consumables, and other supplies.
• Developing procedural documentation and providing relevant reports.
• Managing and supporting the roll-out of new applications.
• Perform routine server monitoring and performance benchmarking.
• Providing Microsoft Navision ERP and CRM systems support.
• Windows server support, AD, user and system data backup.

Qualifications

• Have a Degree in IT or related field from an accredited university.
• At least 3 years of active work experience
• Advanced experience in networking and user support
• Experience working with Microsoft server, Active directory and Microsoft exchange
• Good understanding of software development and support
• Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional, CCNA)
• Experience in the Use of Microsoft Navision or other ERP Highly desired