ICT Officer at Springboard Capital Limited

The ICT Officer will be based at the HQ, and will be reporting to the ICT Manager.

RESPONSIBILITIES:

• Ensure the reliability and effectiveness of the ICT systems and services at Springboard.
• Establish and manage user accounts on core business platforms.
• Install and configure computer systems and applications.
• Monitor and maintain the computer systems and the organization network.
• Provide ICT related support and guidance to staff, including support on backing up and restoring/recovery of files and information.
• Ensure security of data, databases and physical and virtual ICT components.
• Ensure that the ERP system and technology platforms are accessible for business process execution.
• Liaise with the internet provider to assure internet availability at all times.
• Ensure smooth functioning of all ICT infrastructure including servers, network connections and office mail.
• Implementation and configuration of hardware, software, systems and networks within the Organization.
• Train staff on new technologies and on identified user needs.
• Conduct ICT maintenance activities using an established ICT checklist. 
• Ensure network enhancement and reliability, as well as network security. 
• Ensure preventive maintenance of hardware and software.
• Diagnose hardware and software faults and provide solutions to technical and application problems.
• Maintain inventory and activity records for periodic audits.
• Prepare and submit timely reports and information for decision making.
• Any other duties as may be assigned

DESIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Information & Communication Technology, Computer Science, or a related discipline from a recognized institution.
• Relevant professional certifications will be an added advantage, including:
• Networking & Systems: CompTIA Network+, CCNA,Windows Server, Cybersecurity: CompTIA Security+ or equivalent, Databases: Microsoft SQL Server
• At least 2 years of relevant working experience in ICT support, systems administration, or ICT infrastructure—preferably within the financial services sector.
• Proven hands-on experience in ERP systems administration, preferably Microsoft Dynamics 365 Business Central or other enterprise financial systems.
• Network and server administration.
• Helpdesk/user support.
• ICT change management and technical documentation.
• Backup, disaster recovery, and system security.
• Good understanding of ICT controls, regulatory compliance, and data protection practices in a financial environment.
• Knowledge of programming in AL language and JavaScript will be an added advantage, particularly for ERP customization and integration.