ICT Officers (4 Posts) at LVCT Health

REPORTING TO: Senior ICT Officer
LOCATION: Coast Region

Job Purpose

Provide support to all staff on organization supported applications by troubleshooting ICT related problems, diagnosing issues and taking appropriate action.

Key Roles & Responsibilities

1. Ensure all servers and computers join active directory and they have the right group policies before joining organization’s network.
2. Install, configure, monitor and maintain all server’s/computer systems i.e. operating systems, antivirus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems that may be in use in LVCT Health.
3. Ensure data of all computer systems are backed up both onsite and offsite and they are kept updated and optimally configured with latest software patches and database updates e.g. Antivirus.
4. Ensure availability and access to email and Internet for all LVCT Health users.
5. Provide first line software and hardware support to LVCT Health users, and effectively manage second-line or outsourced support services as well as service & maintenance of ICT equipment.
6. Serve as the ICT point of contact for third parties, i.e. ICT vendors for goods and services, on all ICT matters in LVCT Health.
7. Participate in reviewing, formulating and implementing an ICT policy for the organization.
8. Participate in identification and prioritization of ICT needs for the organization.
9. Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises.
10. Carry out or organize for ICT training for users where required.
11. Oversee change management and ICT technology upgrades to keep the organization at the cutting edge in ICT use in comparison with other 21st Century organizations.
12. Manage LVCT Health’s systems, websites and professional and social network portals.
13. Oversee ICT use and security audits and ensure attendance of all issues raised thereof after each audit.
14. Manage VOIP and Conference calls for LVCT Health and ensure all the regional offices telephone services are up at all times.

Requirements

1. Bachelor’s degree in Information Technology or a related field.
2. At least 3 years’ experience in a similar position in a fast paced organisation.
3. Advanced practical computer skills including MS Office and ERP systems.
4. Proficiency in ICT systems and.
5. Good in programing language especially PHP.
6. Sound knowledge in SQL.
7. Ability to multitask.