IMT Partner Support at Equity Bank Kenya

​Job Description​

Improving partner management experience, create engaged partnerships and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission. 

Responsibilities  

• Ensure provision of quality service to the IMT partners. 
• Receive partner requests and attend to complaints and ensure prompt feedback is given and action taken. 
• Ensure optimal performance of the IMT support function. 
• Liase with the IT department to address system downtime issues within the specified Service Level agreement 
• Maintain constant communication of partner needs, wants and concerns. 
• Uphold quality control by advising partners on strategies to decrease errors for future effectiveness. 
• Ensure risk and compliance issues are identified, assessed, monitored, controlled and reported. 
• Generate sales leads. 
• Provide accurate, valid and complete information by using the right methods/tools. 
• Other duties as required. 

Qualifications

• A business-related Degree from a recognized University. 
• 2- 3 years Working Experience in Operations. 
• Excellent written communication skills. 
• Ability to execute and work around priorities.