Inflight Service - Instructor at Kenya Airways

Job Purpose:

The ideal candidate will be required to organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers.

Principal Accountabilities (KEY Performance areas):

Accountability (Responsibility)

• Design and Inflight Service training programs in compliance with industry standards, organizational needs and staff development needs.
• Organize training logistics including preparation of learning material and venue arrangements.
• Conduct training needs assessment to identify training and development needs.
• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum.
• Prepare, administer, mark examinations, and communicate results.
• Prepare reports on all trainings conducted to enable continuous evaluation of training.
• Issue certificates to qualified participants.
• Prepare and submit accurate and complete training records within the stipulated time.
• Review training materials to reflect company standards, regulatory requirements and applicable industry standards.
• Maintain competency, qualification and where required certified in the subject matter required to deliver.
• Act as internal consultant in subject matter areas and support in driving organization change.
• Participate in the development and sharing of annual training calendar in liaison with relevant managers.
• Create a learning culture by always engaging learners and their managers.
• Collect participants’ feedback on delivered learning solutions and ensure regular evolution training.
• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).
• Support in the development, monitoring and implementation of e-learning in subject matter areas.
• Deliver commercial training programs to contribute to the achievement of revenue generation.
• Conduct service checks for crew in accordance with OME.

Knowledge, Skills and experience:

• Bachelor’s degree or Diploma from a recognized university.
• Minimum of 3 years’ relevant experience as a Purser.
• Strong analytical and judgment skills as well as instructional design and delivery skills.
• Strong communication, interpersonal and presentation skills.
• Resilience – ability to remain calm, stable, and maintain self-control in potentially emotional situations.
• Ability to handle pressure and difficult situations with resilience, calmly and effectively.
• Must be a person of unquestionable integrity.

Competences:

• Teamwork and cooperation.
• Strong work ethics.
• Results oriented.
• Proactive & Self-starter
• Attention to details and accuracy.
• Good organizational skills.