Information and Communication Technology (ICT) Officer at Salaries and Remuneration Commission

Job Purpose

This position is responsible for providing ICT support to all users in the Commission.

Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks

• Install and configure new hardware and software to maintain operational information systems technology for the commission including servers, personal computer systems and associated peripheral devices;
• Participate in the development and implementation of the Commission’s ICT policy and strategy for the development of effective ICT work plans;
• Manage the implementation of service level agreements between ICT and the business to ensure that stipulated outputs are achieved;
• Develop individual work plans, monitor own performance and seek requisite support to ensure delivery of agreed targets;
• Monitor and oversee maintenance of computer systems and networks;
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
• Maintain periodic backup of databases and files;
• Set up and manage user accounts and profiles;
• Conduct ICT related training and awareness programs for users;
• Inspect, install/configure and certify new ICT equipment’s ;
• Responds to Helpdesk requests for assistance with user problems in relation to the operation of the installed hardware and software in a timely manner;
• Create, document and regularly update ICT inventory of all ICT equipment;
• Respond to ICT Support requests in a timely manner; and
• Raise ICT requisitions.

Job Dimensions:
Responsibility for Physical Assets

• Computer
• Office Furniture and equipment

Decision Making / Job Influence

• Operational

Working Conditions

• Office setting with occasional travel out of office.

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications

• Bachelor’s degree in Computer Science or Information Technology from a recognized university

Professional Qualifications / Membership to professional bodies

• A+ or N+ or any other relevant ICT certifications.
• Previous relevant work experience required.
• Three (3) years of work experience in a comparable organization.

Functional Skills, Behavioral Competencies/Attributes:

• Meets the requirements of Chapter Six of the Constitution;
• Knowledge of basic hardware and network fundamentals ;
• Knowledge of programming languages, different operating systems and their environments;
• Ability to identify customer needs, develop service standards and deliver service excellence;
• High level interpersonal skills;
• Ability to deliver results in a complex and dynamic environment;
• High level of attention to detail;
• Ability to work well with teams;
• Ability to work with minimum supervision under strict deadlines; and
• Good communication skills.