Information, Communication and Technology Officer at Nairobi Centre for International Arbitration

NCIA 5 (REF: NCIA/HR/03/2021–2022)

The officer reports to the Senior Information, Communication and Technology Officer.

Job Purpose

The job holder is responsible for evaluating connectivity issues, equipment, and software and hardware. Respond to ICT issues, hardware maintenance, software, networking. Provide helpdesk and technical support either by phone, remote access, or site visits and oversee troubleshooting for system errors and set up equipment for new users and employees.

Key Responsibilities / Duties / Tasks

1. Assisting in the development and implementation of IT systems.
2. Developing hardware and software specifications.
3. Undertaking upgrading of software and hardware.
4. Updating and keeping inventory on I.C.T. equipment.
5. Designing, recommending, and evaluating systems to ensure adherence to established performance standards.
6. Implementation, maintenance, and documentation standards of systems.
7. Maintaining support systems and training of users.
8. Configuration of LAN and WAN.
9. Repairing and maintaining of ICT equipment and associated accessories.

Qualifications

1. Bachelor’s degree in any of the following disciplines: – Computer Science, Information Technology, Business Information Technology, or its equivalent from a recognized institution.
2. Served in the field of I.C.T. for a minimum period of three (3) years.