Information Communication Technology Officer at Ewaso Ngiro South River Basin Development Authority

Job Grade ENNDA 7 ONE (1) POST – ENNDA/ICTO/3/2021.

Job Description

• Coordinating periodic data collection for updating the website and all organizational portals;
• Providing updates on emerging information communication technology trends and advice on best practices to be adopted by the Authority;
• Evaluating and recommending the suitability of Information Communication Technology equipment;
• Coordinating training of Information Communication Technology hardware personnel and users;
• Develop and implement a comprehensive and effective help desk service to provide technical support to systems users;
• Maintain an up-to-date knowledge of all developments relevant to information technology and cyber security and upgrade internal systems as necessary;
• Supporting the roll-out of new applications and systems in Government by providing prerequisite data;
• Maintaining the Authority’s Database and Information System
• Installing and configuring computer hardware operating systems and system applications;
• Monitoring and maintaining computer systems and networks;
• Ensure the website and other relevant e platforms have Authority’s updated data
• Conducting electrical safety checks on computer equipment;
• Setting up new users’ accounts and profiles and dealing with password issues and assisting staff or clients set up systems and resolve administrative issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Researching and recommending the best suited hardware and software for the organization in relation to technology advancement and the Authority’s specific needs;
• Offer support and trainings to users of the Authority’s systems;
• Design of Local Area Network (LAN) and Wide Area Network (WAN);
• Writing and testing computer programs according to instructions and specifications;
• Participating in the implementation of the computer systems;
• Providing user support;
• Undertaking repair and maintenance of Information Communication Technology (ICT) equipment and associated peripherals;
• Monitoring the performance of ICT equipment and reporting any faults for further action.

Appointment Specifications

For appointment to this grade, an officer must have: –

• Have a Bachelor’s degree in any of the following disciplines: Computer Science, Information Science, Mathematics and Computer Science, Business Information Technology, Information Communication Technology or an equivalent qualification from a recognized institution;
• Fulfilled the requirements of Chapter Six of the Constitution;
• Proficiency in computer applications;
• Communication and presentation skills;
• Problem solving skills;
• Critical thinking and analytical skills;