Information Communication Technology Officer II - 3 Positions at National Transport and Safety Authority

INFORMATION COMMUNICATION TECHNOLOGY OFFICER II (GRADE NTSA 8) - REF: NTSA/07/2023/29

• The office holders will be responsible to the Principal ICT Officer for provision of support to NTSA staff in their use of ICT resources. The officers will also be responsible for responding to requests relating to hardware, software and telecommunications in the Authority.

Key Duties and Responsibilities

•  Installation and configuration of computer hardware, operating systems and applications;
•  Monitoring and maintaining computer systems and networks;
•  Support users in TIMS and ERP functionality for improved business results and improved client services;
•  Assist in the production and maintenance of documentation relating to the Authority’s ICT systems;
•  Assist in the administration of the Authority’s communication systems including mobile phones, internet connection and telephone system;
•  Provide assistance in backup and restoration procedures for local drives, maintenance of backup logs, and organization of off-site storage of backups;
•  Maintenance of an up-to-date inventory of software and hardware and a library of ICT related reference materials;
•  Quick and competent diagnosis of system faults and resolution or escalation when required;
•  Assist in provision of first and second line technical support via telephone, e-mail and face to face interaction for desktops, laptops, printers and any other ICT equipment;
•  Setting up of new users' accounts (Staff) and profiles and dealing with password issues;
•  Support in the roll-out of new applications;
•  Troubleshooting system problems and diagnosing and solving hardware or software faults;
•  Maintenance of an up-to-date inventory of software and hardware and a library of ICT related reference materials; and
•  Restoration and back up of user files as well as virus detection, removal and prevention.

Qualifications, Skills and Experience

•  Bachelor’s degree in Computer Science, Information Communication Technology, or related qualification from a recognized institution;
•  Certification in Microsoft Certified Solutions Expert (MCSE) (MCITP), Cisco Certified Network
• Associate (CCNA), Cisco Certified Network Professional (CCNP), / ITIL or Linux/Unix
• Administration is an added advantage;
•  Team player with excellent interpersonal skills, analytical skills, communication skills, computing skills and report writing skills.