Information & Communications Technology Specialist at Medair

Qualifications

• IT education supported by practice in ICT infrastructure. Bachelor’s degree in IT or computer science desirable.
• ICT Certifications (OS, Networking, Security, Cloud) desirable.
• Excellent working knowledge of English and French (speaking and writing).

Experience

• 3 to 5 years of experience in ICT, experience with NGO desirable.
• 1 to 2 years of experience implementing complex Infrastructure Projects.
• Networking: TCP/IP networking; Routing/switching design; Configuring installations and troubleshooting of routers, switches like Cisco/Meraki. Knowledge of protocols and services DNS, DHCP, VLAN, WAN, NAT, SNMP.
• Troubleshooting and diagnostics of software, hardware, and network problems.
• Operating systems: Windows Servers 2008/2012; Windows 7 and 10 installations and configurations; Windows Server Virtualization and virtual server management such as Hyper-V; Microsoft Active Directory services.
• Cloud services such as IaaS, PaaS, SaaS, Office 365, Azure, AWS and Box.
• Applications supporting MS Office 365 and IP Telephony for administration of IP telephony systems.
• Helpdesk: IT end-user support using ticketing systems as Helpdesk function; Software installation and updates on a regular basis; Supporting office equipment printers, beamers scanners and vendor management.
• IT Security: IT Security knowledge; Antispam Filters; Firewalls; DPI; Load balancers; Malware detection; IT security certifications as CISM, CISSP, CEH, and knowledge of IS standards including. ISO27001 and ISO9001.
• Remote worker experienced in working on a daily basis with a remote team.
• Flexible and resilient team player with a positive attitude and excellent communication skills, especially in explaining complex technical concepts to senior management and business users.
• Servant Leadership that like to challenge others and being challenged in return with a can-do attitude.
• Knowledge and experience of change management.