Information Systems Technician at Global Alliance for Improved Nutrition (GAIN)

Key Responsibilities Include:

• Providing 1st line IT Support i.e monitoring IT Support tickets, escalating user requests and accounts as well as incident reporting
• Assisting with the escalation of user requests or issues where necessary to all levels of the support line
• Regularly checking monitoring systems and reporting any abnormalities or flagged issues
• Developing and managing IT Asset management, software and licences across the organisation
• Supporting with IT administration processes including (maintenance of IT hardware, procurement, contract management and review of documentation, policies and IT systems)
• IT systems support - assisting with internal communication and reporting on user acceptance of systems, systems testing and fault logging
• Providing local IT support to the Kenya office staff and other local offices as and when required
• Other activities as may be assigned by the Head of IT

About You

The post holder will posess the following skills and abilities:

• Proven experience in a similar role within an IT services team.
• Experience working in a team-oriented, collaborative environment is essential
• Experience of collaboration and video conferencing tools
• Working knowledge of the Microsoft Office365 application suite

In addition to this you will have:

• An understanding of Salesforce, SQL, Microsoft Dynamics NAV & Business Central, Sage People, Workplace by Facebook, Zoom is required. Experience developing these systems is advantageous. Proficient in Windows10/11 and MacOS operating systems
• Knowledge of Microsoft SharePoint Online
• University degree or equivalent in the field of computer science and information systems or equivalent hands-on experience.

Applicants must have exceptional customer service and problem solving skills and will possess the ability to work in a global, multi-lingual, multi-cultural environment.