Information Technology Consultancy Services at Millennium Water Alliance

SCOPE OF WORK FOR THE CONSULTANT

• MWA seeks to hire an IT consultant or IT firm who will oversee a comprehensive evaluation and optimization of MWA’s existing ICT landscape and provide ongoing support for needed improvements and IT infrastructure and activities. The consultant will be expected to.

Needs Assessment and ICT Requirements Recommendation

• Conduct a needs assessment to determine MWA’s ICT requirements, including ICT security and platforms.
• Inventory and review key software products currently in use at MWA.
• Propose updates to the existing company ICT policy.

Office 365 MWA Account Review and Optimization

• Conduct a detailed review of MWA’s Office 365 account, including all subscribed services, licenses, and configurations.
• Update any outdated settings, features, or licenses.

Security Configuration

• Undertake a comprehensive security assessment of MWA’s MS365 environment.
• Propose and implement security enhancements, including enabling security defaults.

Company-wide VPN Setup

• Design and implement a secure company-wide VPN to facilitate remote work and enhance security.

Entra ID (formerly Azure AD) Updates

• Review Entra ID settings and make necessary adjustments for identity and access management.

Internet Security Protocols.

• Establishing standardized internet security protocols, including authentication methods, login procedures, and ensuring strict adherence to these protocols.

User Management

• Archive inactive user accounts to minimize security risks.
• Review user access permissions within Office 365 services and Entra ID.

Data Backup and Recovery

• Assess and propose improvements for current data backup and recovery procedures.

Training and User Adoption

• Develop tailored training programs for different user groups within MWA.
• Collect feedback post-implementation for continuous improvement.

DELIVERABLES

The consultant will be expected to deliver the following:

• Detailed reports and documentation for each of the above scopes, including implemented changes and recommendations.
• Tailored training modules for staff (virtual or in person).
• A sustainability plan outlining the maintenance and optimization of implemented systems.

ROLE OF MILLENNIUM WATER ALLIANCE

MWA will collaborate with the Consultant to undertake the following roles:

• Provide the Consultant with a dedicated workspace at the MWA Office in Nairobi for their work.
• Review and provide input on all consultant’s deliverables.
• Ensure smooth flow of consultancy engagement processes including contractual obligations.

DURATION OF THE ASSIGNMENT

• The consultant will be engaged on a part-time basis for a maximum of 10 days per month, with the consultancy lasting up to one year, subject to adjustments based on the task completion timelines.

QUALIFICATIONS OF THE CONSULTANT

• A proven track record of professional execution of similar consultancies/assignment and demonstrated capacity to deliver high quality outputs within the required timeframe.
• Demonstrated prior experience in overseeing and managing comprehensive IT services for organizations including NGOs on a global scale.
• The consultant must have an undergraduate degree in Computer Science, Information Technology, or a related field.
• A master’s in computer science, Information Technology or any other related field would be an added advantage.
• Minimum of 3 years practical experience in related fields.
• Up to date knowledge of current technologies and understanding of advanced ICT concepts.
• Consultants based in Kenya are preferred.

PREPARATION AND CONTENTS OF PROPOSAL:

Prospective consultants must submit all the information herein requested and any bidder who does not meet all the relevant mandatory requirements will be disqualified.

The Technical Proposal

• Description of the methodology and work plan for performing the assignment
• Consultancy services activities schedule in days for each task or phase of the project**.**
• Reporting and Communication: Specify the reporting mechanisms and communication channels to be used, including frequency.
• Contact details of 3 organizations that have contracted the Consultant to carry out similar assignments in the last 5 years. (As per attached template Annex 2. See link below)
• Details of similar or relevant work (portfolio) completed within the last five years, giving details of clients who may be contacted for more information.
• Confidentiality and Data Protection: The consultant should adhere to strict confidentiality and data protection norms.
• Feedback and Approval Process: Detail the process for feedback on deliverables and approval protocols.

The Financial Proposal

• Financial proposal with the daily cost for the assignment and the total cost of the consultancy which should be inclusive of all applicable taxes.

Each application should consist of:

• A cover letter – 1 page
• The company profile (firms) and relevant projects undertaken – 4 pages maximum.
• CVs of self or personnel (if a registered firm) who possess relevant qualification and experience to carry out work as per the above referenced scope of work.
• Certificate of Registration (if a registered firm)
• KRA PIN registration document for firm or individual.
• Valid Tax Compliance Certificate for firm or individual.

All applications should be submitted electronically to the following email address: mwakinfo@mwawater.org on/before 15th January 2023, 5 pm EAT The email subject should be clearly titled “Provision of Information Technology Consultancy Services for Millennium Water Alliance (MWA).”