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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
Provide first-level support for service requests and incidents in line with the IT service support model, ensuring timely resolution or appropriate workarounds within agreed SLAs. The role also oversees daily Close of Business (COB) activities across core platforms, applies incident and problem management practices, and drives continuous improvement in system support and service delivery for internal and external customers
Job Specifications
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