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  • Posted: Aug 1, 2022
    Deadline: Aug 11, 2022
  • Village Enterprise is a 501 non-profit organization that equips rural Africans living in extreme poverty with the resources to create sustainable businesses.
    Read more about this company


    Information Technology (IT) Associate

    Duration: 1 Year
    Reports to: Information Technology Coordinator
    Location: Kitale, Kenya

    About the Job:

    Technology solutions are at the center of our work and as the team grows, we are seeking an IT Associate with a strong background in management of computing systems. He/She will play a key role in the execution of processes and procedures for the organization’s rapidly growing use of technology for internal efficiency, productivity, and program delivery. The IT Associate will be
    responsible for maintaining the organization’s current technology solutions, assets, and resources across Kenya, including mobile for data collection, training, and general technology support.
    Reporting directly to the IT Coordinator Kenya, the position holder will work with a dynamic technology solutions team to support Village Enterprise’s program operations, and also with other staff in supporting various functional teams to ensure that technology tools are functioning optimally.
    The primary role for the position is to support and maintain in-house hardware and software resources including support, troubleshooting, and training of staff in achieving the best use of these resources to increase productivity.

    Job duties and requirements are as follows:

    1. Working with end users to identify and deliver required hardware and software solutions and ensure they are operating optimally.
    2. Liaising with and providing training and support to end users and staff on hardware, software, and platforms.
    3. Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user devices including – but not limited to – PCs, tablets and smartphones, network devices and other peripherals in main office as well as field offices.
    4. Conducting periodic training based on needs and surveys conducted from time to time in view of enhancing staff digital literacy.
    5. Developing and maintaining an inventory of all devices and tech equipment across fieldInformation Technology(IT) Associate offices in Kenya.
    6. As required, liaising with third-party support, equipment and tech service providers and other related vendors.
    7. Safeguarding:
      1. Safeguarding at VE is everyone’s responsibility
      2. Monitor the content being stored on VE digital equipment to ensure no sexually inappropriate material is being shown to staff or program participants
      3. Ensure compliance with VE’s safeguarding policies and Code of Conduct in all programs, operations and practices
      4. Report any incident of child or adult safeguarding in program operations for appropriate action and follow up

    Qualification & Experience:

    The ideal candidate for this position should have a diploma or bachelor’s degree in an ICT- related field with at least 2 years’ working experience in ICT training, troubleshooting/support and remote device management tools.

    • A creative person, self-starter with an invention mindset and able to train others in using existing and new technologies, ensuring that field staff can independently use hardware and software resources effectively.
    • Able to proactively seek solutions to technical challenges with minimal supervision
    • Demonstrated expertise in IT equipment installation, configuration, maintenance and troubleshooting for desktop, mobile and cloud-based application, internet, and network systems.
    • Strong written and oral communication skills

    Method of Application

    Interested and qualified candidates who meet the set criteria are invited to send their Cover Letter and CV (Maximum 3 pages) including 3 referees, salary history and expectation to: [email protected] addressed to: The Human Resource Coordinator Subject Line:
    ‘Regional Talent Engagement Manager’ or ‘IT Associate’ 

    Applications will be accepted until Thursday, 11th August, 2022. Only shortlisted candidates will be contacted.

    Village Enterprise is an Equal Opportunity Employer

    Equal Opportunity

    Village Enterprise will provide equal employment and advancement opportunities to all individuals, employment decisions at Village will be based on merit, qualifications and abilities.
    Village Enterprise does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexual orientation, national origin, gender identity, age, disability, marital status or any other characteristic protected by the law. Village will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result
    in undue hardship to daily operations. Village Enterprise recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation and expects all employees to share in the same commitment.

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