Information Technology (IT) Associate at Village Enterprise

Duration: 1 Year
Reports to: Information Technology Coordinator
Location: Kitale, Kenya

About the Job:

Technology solutions are at the center of our work and as the team grows, we are seeking an IT Associate with a strong background in management of computing systems. He/She will play a key role in the execution of processes and procedures for the organization’s rapidly growing use of technology for internal efficiency, productivity, and program delivery. The IT Associate will be
responsible for maintaining the organization’s current technology solutions, assets, and resources across Kenya, including mobile for data collection, training, and general technology support.
Reporting directly to the IT Coordinator Kenya, the position holder will work with a dynamic technology solutions team to support Village Enterprise’s program operations, and also with other staff in supporting various functional teams to ensure that technology tools are functioning optimally.
The primary role for the position is to support and maintain in-house hardware and software resources including support, troubleshooting, and training of staff in achieving the best use of these resources to increase productivity.

Job duties and requirements are as follows:

1. Working with end users to identify and deliver required hardware and software solutions and ensure they are operating optimally.
2. Liaising with and providing training and support to end users and staff on hardware, software, and platforms.
3. Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user devices including – but not limited to – PCs, tablets and smartphones, network devices and other peripherals in main office as well as field offices.
4. Conducting periodic training based on needs and surveys conducted from time to time in view of enhancing staff digital literacy.
5. Developing and maintaining an inventory of all devices and tech equipment across fieldInformation Technology(IT) Associate offices in Kenya.
6. As required, liaising with third-party support, equipment and tech service providers and other related vendors.
7. Safeguarding:
   1. Safeguarding at VE is everyone’s responsibility
   2. Monitor the content being stored on VE digital equipment to ensure no sexually inappropriate material is being shown to staff or program participants
   3. Ensure compliance with VE’s safeguarding policies and Code of Conduct in all programs, operations and practices
   4. Report any incident of child or adult safeguarding in program operations for appropriate action and follow up

Qualification & Experience:

The ideal candidate for this position should have a diploma or bachelor’s degree in an ICT- related field with at least 2 years’ working experience in ICT training, troubleshooting/support and remote device management tools.

• A creative person, self-starter with an invention mindset and able to train others in using existing and new technologies, ensuring that field staff can independently use hardware and software resources effectively.
• Able to proactively seek solutions to technical challenges with minimal supervision
• Demonstrated expertise in IT equipment installation, configuration, maintenance and troubleshooting for desktop, mobile and cloud-based application, internet, and network systems.
• Strong written and oral communication skills