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  • Posted: Mar 25, 2026
    Deadline: Not specified
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    We are African's Leading Experts in Plant Audits, Mechanical Support, Electrical Support, Industrial Automation & Remote Telesupport for companies in the Beverage Industry, Processing Industry & Packaging Industry. Our team comprises specialists Engineers with a background in mechatronics, mechanical and electrical engineering with expert knowledge on the subject of packaging and processing machinery.
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    Inside Sales Spare Parts Engineer

    Job Description

    Deal Desk Ownership & Commercial Coordination

    • Serve as the primary deal desk owner for spare parts opportunities within the commercial team.
    • Manage the entire quotation lifecycle from inquiry to final approval.
    • Ensure that all deals move efficiently through the internal commercial process stages.
    • Coordinate internal approvals including pricing validation and commercial sign-off.
    • Maintain accurate deal records and pipeline visibility.

    Technical Quotation Development

    • Analyze client requests and technical specifications for spare parts requirements.
    • Identify appropriate spare parts, equipment, or engineering components that meet the client’s operational needs.
    • Generate technically sound quotations that reflect accurate specifications and commercial pricing.
    • Collaborate with suppliers and manufacturers to validate part compatibility and availability.
    • Ensure all quotations align with Synkron’s technical standards and solution frameworks.

    Client Request Management (Contact Center Function)

    • Serve as a technical first point of contact for spare parts inquiries from clients.
    • Manage and respond to spare parts requests received through the contact center.
    • Provide prompt technical clarification and solution recommendations to clients.
    • Ensure timely response to requests to maintain strong customer relationships.
    • Escalate complex engineering issues to technical specialists where necessary.

    Supplier & Vendor Coordination

    • Liaise with manufacturers and suppliers to confirm spare part availability, specifications, and pricing.
    • Source alternative parts where original components may be unavailable or delayed.
    • Maintain supplier relationships to ensure reliable sourcing channels.
    • Coordinate supplier quotations and lead times to support deal closure.

    Logistics Coordination

    • Work closely with internal operations and logistics teams to coordinate the dispatch of spare parts.
    • Liaise with freight and logistics partners to ensure timely shipment of parts.
    • Monitor order fulfillment timelines and address delivery challenges proactively.
    • Ensure clients receive accurate updates regarding shipment status and delivery timelines.

    Deal Approval & Commercial Governance

    • Ensure all quotations pass through the appropriate internal approval processes.
    • Maintain compliance with Synkron’s pricing policies and margin requirements.
    • Validate deal documentation and ensure all commercial details are accurate before client submission.
    • Support the commercial team in closing deals efficiently.

    Pipeline & Opportunity Management

    • Maintain visibility of spare parts opportunities and deal pipeline.
    • Track deal progress from inquiry to order confirmation.
    • Identify bottlenecks in the quotation or approval process and implement improvements.

    Cross-Functional Collaboration

    • Work closely with the business development engineers to support client opportunities.
    • Collaborate with operations, logistics, procurement, and finance to ensure seamless execution.
    • Contribute to cross-business unit projects where spare parts solutions are required.

    Requirements

    Academic Qualifications:

    • Bachelor’s degree in Mechanical Engineering, Mechatronic Engineering, Electrical Engineering, or related engineering discipline

    Relevant Experience:

    • 3–5 years of experience in engineering sales support, spare parts management, or technical commercial roles
    • Experience in industrial spare parts, manufacturing, or engineering solutions environments
    • Experience in quotation management and supplier coordination

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Synkron International on synkron-international.zohorecruit.com to apply

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