Intake Care Representative at Cigna

YOUR JOB

• You are a member of the Integrated Health Team, servicing the International Organisations.  
• More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp – Madrid – Kuala Lumpur – Singapore -  Greenock – Nairobi)
• You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. 
• The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. 
• To be able to provide this confirmation,  the following steps are necessary:
• You analyse requests for medical treatments and hospitalizations. 
• You verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs. 
• You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
• You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
• You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
• All our clients and medical providers are internationally located.  Therefore you manage the English language well, both spoken and written. 

YOUR PROFILE

• You are fluent in English, both spoken and in writing. 
• Knowledge of other languages (French, Spanish, German) are desirable.
• You have an analytical mind.
• You work in an accurate and independent way.
• You can work against deadlines.
• You are stress resistant.
• You are a team player.
• Work experience in a medical environment is a plus, though not required.