Technical & Monitoring Support Engineer at InterIntel Technologies Limited

DUTIES AND RESPONSIBILITIES:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved any technical issue
• Ensure proper recording and closure of all issues
• Perform monitoring and configuration tasks timely
• Prepare accurate and timely reports
• Maintain a positive/good relationship with clients

REQUIREMENTS/QUALIFICATION:

• BS degree in Information Technology, Computer Science or equivalent
• About 1 year experience in system engineering and IT support.
• Proven working experience in IT Service desk, customer service, enterprise technical support, IT support or as a technical engineer.
• Must have skills in monitoring tools configuration and Management
• Must possess skills and knowledge in monitoring tools configuration e.g. Datadog/Prometheus/Zabbix/Solarwinds etc
• Knowledge in Cloud and micro- services support will be an added advantage
• Must have knowledge of shell scripting, Unix and SQL
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills