Intern – Information Computer Technology (ICT) at Kenya Power Pension Fund (KPPF)

Intern – Information Communication and Technology Department (ICT)

Under the direct supervision of the System Administrator the intern will:

•  Provide technical assistance to staff and customers on hardware and software-related issues.
•  Assist with help desk calls, scheduling, and tickets management.
•  Follow up on user requests and ensure timely resolution.
•  Use remote tools for maintenance and support of ICT systems.
•  Install, configure, and troubleshoot computer systems, hardware, and software.
•  Monitor system performance and troubleshoot any issues.
•  Follow established procedures and processes for computer maintenance and management of ICT assets.
•  Provide training and support to staff on the use of computer systems and software.
•  Perform system backups and maintain accurate records.
•  Research and recommend solutions for technical problems.
•  Any other relevant duty or responsibility assigned by the Head of Section from time to time.

Education

•  Applicants must at the time of application have graduated with Bachelor’s degree

Preferred areas of studies:

•  ICT

Competencies and traits

•  Strong communication and customer service skills
•  Team player
•  Able to learn quickly and adapt to changing technology.
•  Interpersonal and cross-cultural skills
•  sensitivity to diversity/inclusion.
•  Creativity and innovation skills.
•  Critical thinker and problem-solving skills
•  Team player
•  Good time-management skills
•  Interpersonal and communication skills