Client Liaison/Receptionist at Bowmans (Law Firm)

Experience and Qualifications:

• 3 years’ experience within admin role in a corporate/professional services environment
• Proficient in English
• Computer literate with proficiency in MS Office (Word, Outlook, Excel)
• Diploma in front office/food & Beverage from a recognized institution

Job Accountabilities:

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism
• Receiving and directing incoming calls as well as making outgoing calls as appropriate.
• Ensuring that the reception is always manned
• Ensuring that call messages are taken and forwarded to the appropriate persons. Messages can be forwarded via email for those with email.
• Attending all Frontline/receptionist duties as and when required.
• Serving clients with refreshments as and when necessary.
• Clearing meeting rooms, collecting, and cleaning tea/coffee mugs regularly as and when necessary
• Attending to ad hoc client requests for refreshments 
• Assisting wherever necessary with catering requests
• Constantly monitoring telephone lines and ensuring they are in sound working order. Sending weekly report to IT Manager/on the condition of telephone lines/faxes.
• Ensuring meeting rooms are tidy with all necessary meeting facilities and checklist signed off every day
• Any other duties within the scope of your job as may be assigned by the Office Manager from time to time