Investigations Officer at NCBA Group

Job Purpose Statement

The incumbent is responsible for planning, organizing and managing investigations of alleged misconduct or alleged violations of bank’s internal policies and ensuring best practices. The main tasks entails :-

• Handling and supervision of internal investigations of all reported and suspected fraud incidences, misconduct, policy/procedure breaches and timely issuance of reports for management use either for internal or external actions in addressing root courses, control
• enhancements and for likely litigation actions.
• Liaising and working with law enforcement agencies, professional and commercial organisations in this field of expertise.
• Developing training & fraud awareness programmes, workshops, brochures and material for fraud sensitization to employees on Bank’s policy on fraud
• Develop initiatives to prevent, detect, investigate and respond to fraud related incidences within the Bank.

Key Accountabilities (Duties and Responsibilities)

Conducting Investigations 55% 

• Carry out end-to-end investigations by ensuring that all prescribed investigative / operating methodologies for the various types of investigations are adhered to and by conducting proper planning on high-level investigations.
• Obtain all relevant evidence related to an investigation. Scrutinise / analyse this evidence and make meaningful observations / conclusions regarding the findings and make appropriate recommendations.
• Ensure that witnesses / suspects and victims are interviewed and where necessary obtain written statements.
• Compile investigation reports as per the prescribed operating methodology, containing the findings of investigations.
• Ensure that each investigation has an accurate, valueadding conclusion for the type of investigation conducted.
• Make meaningful recommendations as per the type of investigation. This will include, but not limited to, system / people / process failures or internal and external threats.
• Make meaningful recommendations to the mandated officials regarding the raising of loss provisions, refunds to clients, repudiations, recovery actions and write-offs.
• Assist line management / HR with relevant findings / documentation for use in disciplinary processes.
• Ensure that each investigation is concluded within the prescribed and acceptable time limit for the particular type of investigation.
• Inform management of any suggestions or proposals to enhance investigative methodology / operating procedure.
• Represent the Bank in any criminal / civil court proceedings where the Bank is summoned to enter appearance.
• Collect timely intelligence to avert fraud and Security incidences

Case Management 15% 

• To maintain case files and central investigations database to operational standards.
• To attend progress meetings with investigation teams/management
• Develop own skills from training and work experience.
• Participate in production of weekly, Monthly and ad hoc MIs as appropriate.
• Ensure credible information is provided for MIs produced
• by Forensic Investigations and Recoveries.
• Prepare and submit whistle-blowing reports to the Head of Security and Investigations.
• Support HR and Risk management teams in Fraud Awareness, training and sensitization Campaigns
• Support in pre-employment screening process as required for new joiners.

Risk Identification and Awareness 15% 

• Ensure that all risks and/or emerging risks, which are identified during an investigation / interaction with stakeholders, are escalated to line management upon discovery.
• Identify high-risk business units and where requested to do so, participate in awareness initiatives.

Stakeholder Management 15% 

• Develop and maintain relationships with internal and external stakeholders to build synergies and teamwork.
• Actively interact with counterparts in the industry to gain understanding of threats and risks and to share important information on current frauds and fraudsters involved.
• Any other duty as may be assigned Head of security & Investigations.

Ideal Job Specifications

• Academics: - Bachelor’s degree in social science, Law, IT, Business Administration, Finance, Economics, Criminology or related disciplines.
• Professional: - Hold a professional qualification in a relevant field such as CFE.
• Desired work experience: - Minimum 4 years of professional experience with investigatory procedures and practice. Experience gained from the DCI or Banking as an Investigator, Criminal Analyst and Cybercrime investigator is desirable.
• Expertise in investigation technique, particularly where conduct involve criminal implications
• that could result in prosecution before local courts. 

NCBA Bank Core Value Behaviours (Performance Drivers)

• Driven
• Open
• Responsive
• Trusted 

Technical Competencies

• Understanding of Criminal Law : Good understanding of Penal code and Criminal Procedure Code
• Report writing : Ability to reduce complex investigations into a clear and concise investigations report
• Interviewing Skills :Ability to interview witnesses and extract info valuable to the ongoing investigations.
• Communication Skills: Should have good oratory and written skills

Closing on: Mar 27, 2022