At Teltonika, we have been creating the internet of things (IoT) for over 20 years now and we want our products and solutions to be used globally and to become indispensible in any business.
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Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire;
Propose different ways on how to incorporate our devices for various use cases; presentations, and frequent visits.
Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients;
Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed;
Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields;
Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time;
Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases;
Guide colleagues and customers by preparing wiki documentation or training.
Test and perform quality assurance of the solution in the East, West and Central Africa region.
What we expect of you:
Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields (can be a student);
Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage);
Passion for providing help to others, caring, willing to grow and enrich your technological know-how;
Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance;
Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage);
Analytical and creative thinking and mindset for problem-solving and troubleshooting;
Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage);
Experience in customer service (this will be considered as an advantage);
Good time management skills (speed and quality is important for us);
What we offer:
Unique opportunities to grow professionally being part of a strong and rapidly expanding company.
Opportunity to gain or develop your experience in IoT through Company’s interesting and ambitious projects.
Professional training in our Teltonika B2B and IoT Academies.
The opportunity to travel frequently attending meetings and exhibitions locally and internationally.
Celebrating achievements and having fun together in team building and other important occasions.
Dynamic, challenging work environment and cooperation-based internal culture.
Corporate mobile communications, laptop and headset.
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