IT Assistant at Vivo Activewear

Responsibilities

• Maintain the ICT assets inventory.
• Oversee the installation of internet network in new stores.
• Monitoring and liaising with providers to ensure computer systems and internet networks are running optimally.
• Troubleshoot with computer users to determine the nature of any problems they encounter and responding to breakdowns. This includes talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing ICT equipment and replacing parts.
• Obtaining replacement or specialist components, fixtures or fittings.
• Checking computer equipment for electrical safety.
• Maintaining records of software licenses.
• Managing stocks of equipment, consumables and other supplies.
• Developing procedural documentation and providing relevant reports.
• Managing and supporting the roll-out of new applications.
• Testing and evaluating new technology.
• Organize for the regular back-up of Company data.
• Perform routine server monitoring and performance benchmarking.
• Monitor and remove virus, spyware, and other non-authorized software.
• Setting up accounts for staff, ensuring that they know how to log in.
• Deleting email accounts when staff leave the Company.
• Manage the company Google Drive.
• Providing ERP and CRM systems support.

Behavioral Competence

• Problem solving
• Reliability
• Hardworking
• Readiness to learn
• Flexibility
• Patience

About you

• Have a Degree in IT or related field from an accredited university.
• 3+ years hands-on IT Support experience.
• Attention to detail