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The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves.
ICRAF has an exciting opportunity for the position of ICT Infrastructure and Security specialist responsible for managing the ICT infrastructure to ensure high quality and availability of ICT services. The role is also responsible for securing the related infrastructure and dependent services from threats.
Duties and responsibilities
Involvement in infrastructure and security design
- As the lead and focal point of the projects
- Contribute ideas on the project requirements.
- Document the project administration and processes.
Implement the approved concept.
- Recommend improvements to the infrastructure.
- Designing, installing, configuration, testing, monitoring, and troubleshooting of the infrastructure and infrastructure components.
- As the focal point in the implementation of project
- Liaise with vendors for installation and configuration.
- Testing and commissioning of projects
Monitoring and maintenance the existing infrastructure systems.
- Administering IT infrastructure including Network (LAN and WAN), Infrastructure Datacenter, and PBX Telephony System.
- Managing the ICT infrastructure equipment including and not limited to network devices -Routers, Firewalls, Core Switches, Access Switches, Access Points, and other network devices as well as related servers.
- Network security monitoring
- Identification of any points of failure and addressing these.
- Report the infrastructure system performance and security issues.
- Regularly monitoring and reporting on infrastructure and security performance and security issues.
- Recommending improvements and security measures.
- Implementing relevant approved actions to address the issues.
Management of Outsourced Infrastructure services as well as the service providers/third parties.
- Service performance and SLA management and monitoring.
- Facilitating continual review and follow up on improvement recommendations.
- Recommending improvements on contracts.
Support, Knowledge Management and Others
- Second and Third level escalation by other ICT Teams on matters related to network infrastructure and security.
- Contributes to the development of IT knowledge base, technical guidelines, policy, and procedure.
- Take reasonable care of own occupational health and safety and that of others as obliged by CIFOR-ICRAF’s Occupational Health and Safety Policy and cooperate with CIFOR-ICRAF in complying with requirements under any statutory health and safety provisions of relevant country laws.
Requirements
- A degree in computer science or related field with at least Five (5) years of increasingly responsible experience ICT services and user support.
- Three (3) of which should be in a busy environment, installing and maintaining ICT infrastructure and infrastructure components i.e Network (LAN and WAN), Network devices such as Routers, Firewalls, Core Switches, Access Switches, Access Points, and other network devices.
- Experience is installing and maintain server Infrastructure Datacenter and PBX Telephony System
- Proficiency with networking concept and technologies, with a CCNA certificate or equivalent.
- Training and Certification in infrastructure systems and equipment products.
- Proficiency with Microsoft Server technologies (Windows Server, Active Directory, etc.)
- Training and Certification in infrastructure systems and equipment products.
- Familiarity with LINUX Operating System and Open Applications
- Proficiency with ITIL processes
- Experience in operating server backup/restore and disaster recovery is an advantage.
- Excellent spoken and written English.
Personal attributes and competencies:
- Ability to analyze and diagnose problems quickly to come up with workable solutions within prescribed standards.
- High levels of attention to detail in routine activities and documentation.
- Good interpersonal and communication skills, with the ability to effectively interact with people in a multi-disciplinary and multi-cultural environment.
- Adaptable to performing under frequent stressful conditions when confronted with an emergency.
- Experience working in a team-oriented, collaborative environment.
The application deadline is 12 Feb, 2023
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