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  • Posted: Mar 11, 2024
    Deadline: Not specified
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  • The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    IT Manager

    What you will be doing:

    • Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following: 

    Management:

    • Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
    • Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
    • Is creating business cases for justification of investments and expenditures to support the approval process.
    • Is responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
    • Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.

    Hardware:

    • Ensures that the hotel works with Accor Hardware partners.
    • Has a good relationship with Hardware Partners.
    • Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
    • Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

    Software:

    • Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
    • Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
    • Has a good relationship to the Software suppliers.
    • Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.

    User:

    • Ensures that no user in the hotel has access to programs other than those needed to perform the job.
    • He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
    • This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.

    Security / Datasafe:

    • Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
    • Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
    • He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
    • Servers Infrastructure – Physical and Virtual
    • Networks – Data, Voice and Wi-Fi
    • Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
    • Central profile solutions (CP)
    • Central reservations systems (CRS)
    • Revenue management systems (RMS)
    • Various middleware / Interfaces
    • Data warehouse, reporting, and Business Intelligence (BI) – Interface Only
    • Sales force automation (SFA) - Interface
    • Customer relationship management (CRM)
    • Point of Sales application
    • Back office accounting software application
    • Procurement and inventory management application
    • IP TV
    • Human resources management system
    • Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)

    Scope:

    • Smooth running of all computer systems.
    • Training of basic functions of user software.
    • Regular information to IT management about the new computer trends for the future.
    • Regular data safe /backup.
    • Budgeting, Planning, and managing the approval process for IT Expenditures
    • Compliance with IT Policies and Guidelines
    • IT project management

    Qualifications

    Your experience and skills include:

    • Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
    • Strategic thinker, results-driven, process-oriented, and attentive to details. 
    • Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
    • Change instigator, positive influencer, strong communicator, and team collaborator.
    • Strong listening skills and the ability to anticipate business needs.
    • Able to build and develop relationships with the business partners, and intermediaries.
    • Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
    • Fluency in English.
    • Adaptable, self-motivating individual with the ability to bring others along on the journey.
    • Strong decision-making skills, calm under pressure, and able to prioritize workflows.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply

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