Current Vacancies at Fairmont Hotels & Resorts

Job Description

• Support the Lodge Manager in the overall management and strategic direction of the hotel
• Assist in the preparation of the annual operations plan and achieve the profit of the hotel
• Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
• Create an employee value proposition that ensures a motivated and engaged workforce
• Involved in the recruitment process of leadership positions
• Ensure full compliance of hotel operating controls
• Handling guest concerns and feedback to ensure effective follow up
• Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans
• Assist heartists planning and the maintenance of productivity levels

Qualifications

• Minimum 5 years previous luxury/upscale experience in a related field
• Flexible with the ability to sustain a high level of productivity and efficiency at all times
• Degree/diploma in hotel management from a reputable institution
• Display strong analytical, organizational, problem solving administrative skills
• Ability to adapt to change quickly and strong-multi-tasking
• Clear work knowledge of budget planning and execution
• Proven team leader with outstanding motivational skills and coaching ability
• Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
• Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions

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Job Description

Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

• Report to the Maintenance Supervisor, sign in the Engineering log book, and attend briefings.
• Repair and maintain all HVAC, Refrigeration, and related items, - e.g. motors, switchgear, cabling etc.
• Repair and maintain HVAC and Refrigeration electric/electronic controls.
• Repair and maintain other items as designated by the Cluster Chief Engineer.
• Report all difficulties/shortcomings requests to the Cluster Chief Engineer or Supervisor as appropriate.
• To ensure that preventive maintenance schedules for all equipments are followed.
• Identify equipment or installations that require maintenance and bring such to the attention of the Supervisor.
• Maintain HVAC and Refrigeration jobs records and logs as needed.
• Regular maintenance of equipments as per list/checklist  provided
• Ensure that all areas are inspected as per the provided checklist and correct information reflected
• Ensure that all maintenance requests related to electrical section are handled daily with all guest requests being given first priority.
• Work with the other supervisors in other departments in resolving guests’ complaints and other Engineering related tasks.
• Service and repair of HVAC and Refrigeration equipment.
• Maintain and conform to the Room Perfect Program.
• Ensure that Purchase requests form raised has detailed specifications on part/product required.
• Drive implementation of energy and cost cutting measures.
• Work accurately and professionally to avert repeat jobs.
• Adhere to preventive maintenance schedule to avoid major breakdowns.
• Involved in energy saving programme.
• Ensure assignments are accurately and professionally done first time.
• Offers suggestions to the Cluster Chief Engineer on ways of improving on energy saving and utility control.
• Perform other duties requested by the Cluster Chief Engineer or the Maintenance Supervisor.

Qualifications

• Diploma in Mechanical Engineering – speciality HVAC and refrigeration
• Has knowledge and experience of hotel facilities
• Has knowledge and experience in HVAC works
• Good spoken English 
• Conversant with relevant emergency procedures.
• Knowledge of relevant safety and security procedures.
• Knowledge of relevant guest interactive procedures.

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What you will be doing:

• Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following: 

Management:

• Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
• Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
• Is creating business cases for justification of investments and expenditures to support the approval process.
• Is responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
• Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.

Hardware:

• Ensures that the hotel works with Accor Hardware partners.
• Has a good relationship with Hardware Partners.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
• Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

Software:

• Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
• Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
• Has a good relationship to the Software suppliers.
• Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.

User:

• Ensures that no user in the hotel has access to programs other than those needed to perform the job.
• He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
• This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.

Security / Datasafe:

• Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
• Servers Infrastructure – Physical and Virtual
• Networks – Data, Voice and Wi-Fi
• Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
• Central profile solutions (CP)
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Various middleware / Interfaces
• Data warehouse, reporting, and Business Intelligence (BI) – Interface Only
• Sales force automation (SFA) - Interface
• Customer relationship management (CRM)
• Point of Sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)

Scope:

• Smooth running of all computer systems.
• Training of basic functions of user software.
• Regular information to IT management about the new computer trends for the future.
• Regular data safe /backup.
• Budgeting, Planning, and managing the approval process for IT Expenditures
• Compliance with IT Policies and Guidelines
• IT project management

Qualifications

Your experience and skills include:

• Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
• Strategic thinker, results-driven, process-oriented, and attentive to details. 
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
• Change instigator, positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Adaptable, self-motivating individual with the ability to bring others along on the journey.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.

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What you will be doing:

Reporting to the Cluster Executive Chef, responsibilities and essential job functions include but are not limited to the following:

• Actively share ideas, opinion and suggestions to improve the environment and menus
• Ensure consistency in the preparation of all Butchery items for a la carte and/or buffet menus according to property recipes and standards
• Communicate effectively with the rest of the team and thrive for guest feedback.
• Maintain cleanliness and proper rotation of product in Butcher chillers
• Minimize wastage/ spoilage
• Daily attendance at BEO meeting and proper distribution & adjustments to culinary BEOs.
• Liaison daily with Outlet Chefs to keep open lines of communication & guest feedback
• Strives to maintain & improve all Colleague cafeteria food offerings, preparations & presentations
• Personally inspect all Butchery items entering Fairmont the Norfolk for quality & hygiene standards
• Ensures proper portion control to minimize wastage in the Butcher Shop
• Complete daily Meat, Fish & Poultry market lists based on hotel volume
• Ensure daily rotation of all Butchery items from the outlets to maintain quality
• Liaison with purchaser to communicate quality for money ratio
• Maintain consistency for all items leaving the Butcher Shop
• Yield testing of all products
• Keep inventory of red meats to ensure proper aging of meats
• Performs any other reasonable duties as required by the department head
• Ensure storeroom requisitions are accurate to minimize repeat visits

Qualifications

Your experience and skills include:

• Reading, writing and oral proficiency in the English language.
• High School and culinary school training.
• HACCAP knowledge.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

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Job Description

Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

• Responsible for preventive and day-to-day maintenance.
• Assists with departmental budget estimates and costs of specific repair projects.
• Providing support to the team members by providing on the job training.
• Perform schedule planned preventive maintenance to minimize unplanned downtime of equipment.
• Inspect sites regularly to identify problems and necessary maintenance.
• Inspect and maintain building systems (heating, ventilation etc.)
• Responsible for ordering spare parts for machine and tools
• Drawing up documentation of performance and repairs.
• Managing the repairs performed by external contractors.
• Ensure all tasks are completed within the agreed timescales, managing the workload accordingly.
• Comply with all health and safety regulations and practices on site.
• Proven records of managing conflicting priorities and prioritize business needs.
• Building and maintaining positive working relationships, both internally and externally.
• Overall, to undertake all reasonable requests in line with this role and the wider business requirements.
• Conduct safety inspections as scheduled.
• Ensure all paperwork is up to date and ready for audits.

Qualifications

• 4-5 years experience as Maintenance Supervisor or similar role.
• Knowledge of Health & Safety practices and regulations.
• Experience with electrical, AC and plumbing is preferred.
• Strong knowledge of building trades, cleaning procedures and maintenance.
• Effective budgeting and performance management.
• Fantastic organizational and leadership skills.
• Exceptional attention to detail and data driven with the ability to influence different departments to suggest, implement and track solutions.
• Build strong relationships with the team and other departments in the unit.
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods.
• You can apply your knowledge and skills to quickly solve problems when presented with an urgent issue.
• Strong numerical reasoning ability.
• Organize your time effectively and prioritize tasks based on their level of urgency.