IT Manager - Plantations at Unilever

PURPOSE OF THE ROLE

The main purpose of the Geography-based IT Manager role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams.

Main Accountabilities

• Proactively develop a strong relationship with the customers - The business teams in the cluster, and the suppliers, Global IT Innovation, ES IT Service Line Owners and IT Service Delivery.
• Responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within areas of responsibility are clearly articulated and agreed.
• Manage projects to support local business growth programs as aligned with overall IT and business plan – working with appropriate Service Lines to ensure achievement of these programs.
• Support the Service Delivery team as the point of coordination of Urgent Incidents within his/her scope of responsibility for Integrated Services including problem management activities
• Provide full application management service for Legacy and Heritage (L&H) applications as determined by scope of area of responsibility.
• Support the activation of the global innovation programs to support plans in the cluster based on area of responsibility
• Ensure the review and proactive identification of improvements of all existing IT Services within area of responsibility.
• Ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT Costs
• Support to deliver on the Digital Supply Chain Agenda and digital Business processes aligned to Tea Plantation Strategy Plan.

Business Partnering

• Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

Innovation Activation

• Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Director .
• Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects

Legacy & Heritage Services

• Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility.
• Work with Global Innovation to provide necessary integration activities with L&H applications to support  Global innovation programs
• Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
• Effectively work with and manage vendors in delivery of application management of L&H Applications
• Assist with communication and resolution of Incidents for L&H applications
• Input to review of L&H services within area of responsibility and help develop action plans for these.
• Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
• Ensure high level understanding off overall system architecture well understood and documented.
• Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.

Existing Global IT Services

• Support the IT Director to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
• Align with ekaterra standard operating procedures in delivery of IT Services
• Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
• Contribute to implementing key actions to address service improvement areas
• Inputs to and helps define Geography demand for Services and communicates these to Service Lines
• Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
• Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
• Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
• Escalate unresolved incidents on the basis of criticality to the IT Director .
• In the case of relevant incidents impacting  core business processes , work together with the functions in order to activate BCP to minimize disruption
• Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
• Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved

IT Costs, Procurement & Controls

• Assist with processing  of actual costs as required within area of responsibility  and tracks and ensures payment to local vendors
• Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
• Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility

Compliance & Disaster Recovery Plan

• Adhere to governance & compliance framework
• Support Execution of  Disaster Recovery Plan (DRP) plans as appropriate within area of responsibility

Project Management Office

• Work with IT Director to ensure input of key PMO (Project Management Office) activities for projects such as project status and clarity processes occur on time

Other Key Responsibilities

• Work with 3P in Geography as appropriate
• Deliver activities to best leverage IT within area of responsibility

QUALIFICATIONS & EXPERIENCE REQUIRED

• Be a University Graduate in IT, Computer Science or an  equivalent professional qualification
• Proven working experience as an IT manager or relevant experience
• At least 8 years’ experience in Business Security Management biased towards Business partnering .
• Proven track record in delivering business application projects to the business and partnering a large equivalent large country/multi-country organization with key interfaces to management and senior management in the organization.
• Experience in managing direct reports
• Project management experience
• Experience managing significant infrastructure projects
• Excellent interpersonal and communication skills - both verbal and written
• Able to multi-task; work to tight deadlines and able to cope under pressure
• Attention to detail and high level of accuracy
• Strong problem-solving ability/logical thinker and highly numerate
• Ability to see the bigger picture
• Excellent knowledge of technical management, information analysis and of computer hardware/software system
• Expertise in data center management and data governance
• Hands-on experience with computer networks, network administration and network installation