IT Officer at Digital Divide Data (DDD Kenya)

What You'll Do

Strategic IT Planning

• Implement IT strategies aligned with global goals
• Conduct regular audits to optimize tech operations
• Roll out policies, procedures, and standards to elevate IT practices

Infrastructure & Systems Management

• Deploy, and maintain networks, servers, and systems
• Guarantee system security, performance, and uptime
• Lead IT help desk operations and provide timely reports

Tech Innovation & Capacity Planning

• Stay ahead of industry trends and tech advancements
• Assist in hardware/software upgrades and lifecycle planning
• Collaborate with project managers on IT capacity needs

IT Service & Stakeholder Support

• Resolve IT issues efficiently to ensure smooth service delivery
• Maintain high stakeholder satisfaction levels
• Build strong relationships across departments and with external vendors

Cybersecurity, Risk & Compliance

• Implement cybersecurity protocols to protect data and systems
• Develop and maintain disaster recovery and business continuity plans
• Ensure compliance with data privacy and industry standards

Qualifications

What You Bring:

• Degree in IT, Computer Science, or related field
• Strong foundation in AWS and cloud infrastructure
• Keen interest in networks, cybersecurity, and emerging tech
• Proactive, self-driven, and research-oriented mindset
• Excellent communication and stakeholder engagement skills

Bonus Points For:

• AWS certifications (Solutions Architect, SysOps, Security)
• 4 years+ Experience in BPO or service-based industries
• Familiarity with cybersecurity frameworks and regulatory compliance
• Help desk and IT service management experience
• Project or vendor management exposure