IT Officer at PATH

Job Description

PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships, and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solutions to the world’s most pressing health challenges.

We seek to recruit an IT Officer who will be responsible for providing effective and efficient technical and administrative support to enable the smooth functioning of PATH Kenya County offices. The IT Officer will work with the larger International IT team in driving the use of technology in the organization, helping implement IT standards and policies, and providing technical support and solutions to meet the needs of the organization. The role will support the network infrastructure, end user support, management of software applications, hardware equipment among other routine IT and administrative tasks. The IT Officer will be based in Kisumu or Kakamega.

Specific Duties and Responsibilities Technical Support

• Provide support for day-to-day office IT operations and management of IT systems in place (PABX, Biometric access system, Audio Visual system, CCTV, ISP etc.)
• Responsible for new laptop setup, troubleshooting and repairs
• Periodic maintenance of IT equipment and coordinate with external vendors when applicable and overseeing overall equipment maintenance.
• Liaising with Service providers and IT vendors for technical support and escalations
• Assist in local area network (LAN) setup, management and troubleshooting.
• Performing operating system upgrades by installing software patches when necessary
• Basic Active Directory administration
• Setup new users as well as carrying out IT onboardings and trainings
• Liaise with the Regional Systems Administrator and /or International IT Team for support and escalations
• Conduct periodic IT audits for compliance purposes
• Work with global IT team in rolling out Global technical solutions and tools
• Proactively monitor ICT systems and troubleshoot any incidences affecting service availability and reliability
• Custodian of specific software licenses for the Kenya office and ensuring they are renewed annually
• Any other assignment as determined by the Regional Systems Administrator.

Asset management

• Assist in maintaining ICT inventory log of all hardware and tracking hardware needs projections for planning
• Ensure users are fully signed out of all equipment received and returned

Communication

• In-charge of communication systems; telephones, mail and courier services
• Oversee management of telephone expenses by use of telephone codes

Other Duties

• Maintain day to day system operations and other functions as assigned by the Site Administrator

Required Experience

• Bachelor’s Degree in IT/Computer Science or any related field
• CompTIA A+, N+, or CCNA certification an added advantage
• At least 2 years of work experience in Information Systems implementation and network infrastructure support and maintenance
• End user support experience including hardware and software experience setup, installation and troubleshooting
• Demonstrated working knowledge of Microsoft PC operating systems, Office 365, Windows Server Administration and networking technologies, such as VPN, firewalls, and various LAN technologies.
• Working knowledge of Meraki.
• Hardware and Software troubleshooting skills
• Good communication skills
• Ability to multi-task.
• Flexibility with working hours
• Team player
• Ability to work under minimum supervision
• Candidates must have legal authorization to work in Kenya