IT Operations Officer at Oxfam

Essential

• Significant demonstrable IT experience at an operations role.
• 2 years of support experience in an enterprise IT environment, having performed operational and break/fix activity.
• Proven experience working with and administering Case Management Systems such as ServiceNow
• Proven experience in supporting end users and key stakeholders remotely
• Proven experience administering users in Active Directory and Microsoft Office 365 Exchange
• Ability to coordinate with multiple internal teams and third-party software vendors as needed for resolution of business-impacting problems
• Display effective coordination skills
• Excellent written and spoken English
• Exceed customer expectations
• Clear and concise communication with customers and team
• Excellent prioritization and organizational skills
• Incident and problem management experience
• Ability to work under pressure.

Formal Education & Certification

• Education to degree level in a computing related Certification
• Certifications or demonstrable Tier 2 experience in Microsoft Stack e.g. Active Directory, O365 and Power BI
• Knowledge of or Certifications in ITIL (Foundation, Intermediate), Microsoft Operations Framework.

Required qualifications / experience

• Strong technical knowledge of network and PC operating systems.
• Extensive application support experience with common client applications e.g. Office
• Extensive experience with Service Management Software (e.g. Service Now)
• Experience with cloud-based policy and support software (Microsoft Intune/MDM/Meraki).

Desirable

• Certification or experience supporting ERP & CRM cloud platforms
• Experience administering cloud content platforms such as Box.com
• Experience administering enterprise SaaS services
• Experience with the implementation and administration of Microsoft Skype for Business or Teams
• Experience with PowerShell and PowerCLI scripting
• Fluency in French and or Spanish

Closing: 4th July 2022