IT Services & Infrastructure Officer at Kilimall

KEY RESPONSIBILITIES
EDUCATION REQUIREMENTS

• Ensure stable power and network across sites; manage ISPs and monitor uptime
• Bachelor's degree in Information Technology, Computer Science, or related field
• Support warehouse systems (WMS, scanners, printers) and resolve issues fast

Experience

• Set up and maintain office devices; manage device lifecycle
• Minimum 5 years of experience in IT operations, infrastructure, or support roles
• Experience with multi-site IT environments
• Maintain CCTV systems and support surveillance reviews
• Warehouse or operational environment support is highly preferred
•  Manage user access, enforce security policies, prevent misuse
• Provide daily IT support and resolve tickets within SLA

CORE SKILLS

• Supervise IT support staff; train users and create SOPs
• Hands-on troubleshooting (network and hardware)
• Experience with routers, switches, and firewalls
• Coordinate vendors, monitor service quality, support cost control
• Familiarity with power backup systems (UPS, generators)
• Experience with CCTV systems
• Basic knowledge of IT security and access control Strong execution ability, problem-solving skills, and ability to supervise a small team