IT Support Specialist at Sama

About The Job

You will responsible for providing technical support and assistance. You will interact with our internal clients by phone to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

Key Responsibilities

• Support the organization’s network infrastructure and services like the LAN, print services and email.
• Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning.
• Provide ICT related support and guidance to staff.
• Conduct and supervise ICT preventive maintenance activities.
• Installing, configuring, upgrading and repairing PC hardware and software Conduct periodic backups of the identified information systems.
• Logging of incidents in an accurate and informative manner as and when they occur.
• Create and maintain an ICT configuration database for both hardware and software.
• Participate and assist in the organization of ICT related trainings for staff.
• Work with various functional heads in supporting and developing identified business essential technologies.
• Keep abreast of technological developments, current initiatives and changes in ICT and appraise the management accordingly.

Good To Have

• Possession of CCNA, MCSE, MCITP or any relevant professional certification an added advantage