Jobs at Sama

About The Job

You will responsible for providing technical support and assistance. You will interact with our internal clients by phone to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

Key Responsibilities

• Support the organization’s network infrastructure and services like the LAN, print services and email.
• Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning.
• Provide ICT related support and guidance to staff.
• Conduct and supervise ICT preventive maintenance activities.
• Installing, configuring, upgrading and repairing PC hardware and software Conduct periodic backups of the identified information systems.
• Logging of incidents in an accurate and informative manner as and when they occur.
• Create and maintain an ICT configuration database for both hardware and software.
• Participate and assist in the organization of ICT related trainings for staff.
• Work with various functional heads in supporting and developing identified business essential technologies.
• Keep abreast of technological developments, current initiatives and changes in ICT and appraise the management accordingly.

Good To Have

• Possession of CCNA, MCSE, MCITP or any relevant professional certification an added advantage

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About The Job

Sama is a worldwide technology company and is looking for a seasoned Security Engineer to join the Sama IT team. Our focus is the design, implementation and delivery of solutions as part of corporate cybersecurity strategy and roadmap.

Do you enjoy solving complex security problems? As a Security Engineer in Sama, you will be responsible for the security posture and performance of the company's IT infrastructure and a subject matter expert in the area of security design.

Key Responsibilities

• Recommend, evaluate and design cybersecurity solutions that meet security requirements, current state constraints and alignment to target state architecture;
• Outline functional and non-functional requirements for security solutions and participate in the software selection & acquisition processes;
• Provide security leadership by clearly presenting security architecture plans and their respective value to IT and business stakeholders;
• Perform hands-on gap or risk assessments to identify significant information security risks (including applications, systems, data centers, infrastructure and vendor security risk assessments) to determine the organizational risk posture.
• Help Infrastructure engineers deploy secure systems by advising on security practices and controls.
• Be responsible for the implementation and ongoing development of a robust security governance process that ensures projects adhere to corporate security architecture, best practices and standards;
• Develop expertise in different security domains Cloud Security, Data Security, Endpoint Protection, Mobile device security and IAM.
• Designing and updating correlation rules in the Sama SIEM based on client security controls and cyber threat circumstances. Create/maintain correlation guidelines and review process.
• Be an Incident Response Manager and troubleshoot security incidents, correlation rules creation/update and other issues related to log ingestion and monitoring.
• Determine security requirements by evaluating business strategies and requirements; researching information security frameworks; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing effort estimates.
• Define security strategies by specifying intrusion detection methodologies and equipment; directing equipment and software installation and calibration; preparing preventive and reactive measures; completing documentation.
• Lead internal & external security audits and ensure compliance, Manage remediation efforts and track the completion status of deficiencies.
• Help monitor technology trends in cybersecurity and security architecture.

Minimum Qualifications

• Bachelor's Degree, preferably in Computer Engineering, Computer Science or related field;
• 3+ years’ experience with security solution architecture and design;
• 5+ years experience in one or more of the following security domains: Cloud Security, Data Security, Endpoint Security;
• Hands-on experience with popular Cloud Vendors and technologies such as AWS, GCP.
• Experience in implementing Zero-Trust Architecture tools and designs.
• Proven experience in implementing and supporting enterprise-grade security platforms, software and infrastructure.
• Experience with different elements ensuring network security (firewalls, proxies, etc.)

Good To Have

• Experience with security standards such as ISO 27001/27002/27005, NIST, COBIT and ITIL Certified auditor is a plus.
• Security-related technical certifications (CISSP, CRISC, CBCP, CISA, CISM or equivalent).
• Experience managing a SOC team

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About The Job

In preparation for Sama's next phase of growth, we are searching for an experienced and seasoned Senior IT Support Specialist.You will provide day-to-day support in specifying, building, maintaining, and supporting the organization’s technical infrastructure. You will be focused on the transformation of the current systems and processes within the IT department to achieve the next levels of excellence.

You will serve as a key partner to the IT Manager and report directly to the IT Manager.

Key Responsibilities

• Support the organization's network infrastructure and services like LAN, WAN, Print Services, and Email
• Assist in administering and maintaining user mailboxes and distribution groups.
• Domain Services Administration in consultation with the Systems Administrator
• Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems
• Provide ICT related support and guidance to staff members
• Conduct and supervise ICT preventive maintenance activities.
• Installing, configuring, upgrading, and repairing PC hardware and software
• Conduct periodic backups of the identified information systems.
• Participate and assist in the organization of ICT related training for the stuff
• Logging of incidents in an accurate and informative manner as and when they occur.
• Work with various functional heads in supporting and developing identified business essential technologies.
• Perform security vulnerability checks against organization systems and carry out remediation tasks
• Conducting security audits and making policy recommendations
• Create and maintain an ICT configuration database for both hardware and software.
• In coordination with IT Administrator, ensure critical data is being backed up
• Assist in daily monitoring of ICT systems and respond quickly to any service or security concerns
• Perform other duties and special projects as assigned.
• Keep abreast of technological developments, current initiatives, and changes in ICT and appraise the management accordingly.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other related field.
• Have 3+ years of working experience in Windows operating systems in a busy environment
• Ability to manage Active Directory environment
• Working with network security equipment
• Ability to manage enterprise databases on RDBMS like MS SQL Server.
• Ability to secure installations
• Working knowledge of virtualization, VMWare, or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols

Good To Have

• Microsoft Certified Engineer
• Linux Certified Systems Administrator
• Cyber Security Certification
• AWS Certified SysOps Administrator

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About The Job

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware, and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities

• Perform troubleshooting, archiving, and backup of server applications.
• Manage inventory of software licenses, software applications, hardware components, and IT supplies.
• Set up and configure computers for new users.
• Assist in equipment set-up and software installation & updates.
• User administration (setup and maintaining domain account)
• Administering user mailboxes in the Nairobi office G suite organization unit.
• Conduct daily backups of network files and test on a regular basis.
• Liaising with the Systems Engineer to configure for and apply system patches and update systems as soon as a new version of OS and application software comes out
• Responsible for setting up and technical management of conferencing and collaboration solutions throughout the organization.
• Ensure that all systems are installed with an up-to-date version of the enterprise antivirus and ensure prompt detection and cleaning of infected systems.
• Monitoring networks and systems to improve performance
• Attend regular continuing professional education courses to maintain knowledge level.
• Organize and implement the firm’s help desk as required by the organization.
• End-user support and problem resolution

Minimum Qualifications

• Bachelor's Degree in Computer Science or related field.
• Professional qualifications: Systems administration/System Engineering, Certification in Microsoft MCSE/MCITP, CCNA
• Working technical knowledge of network, PC, and platform operating systems.
• A solid understanding of Internet-based technologies (TCP/IP, DNS, Security, HTTP/HTTPS)
• Competent in implementation of network security with NG firewalls such as Cisco ASA, Fortigate, Sophos
• Working knowledge of public cloud infrastructure (AWS, GCP) will be desirable

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About the Job:

The Senior Director, Site Operations is responsible for leading the operations team for one of our most strategic clients. You will be responsible for achieving all program SLAs, adherence to existing and future SOWs, team development, and achieving operational excellence across the entire business unit. In addition, you will be expected to partner with our client helping them improve their operations and workflows, and expanding our footprint.

Key Responsibilities: 

• Hire, coach, develop, and motivate your leadership team - ensuring high levels of team engagement, accountability, and accomplishment
• Actively track all program/SOW KPIs, develop  RCAs when expectations aren’t met, hold team accountable for process improvement
• Develop operational strategy plan - present on progress to executive team, highlighting any risks as they arise 
• Complete ownership of operational success and all aspects that impact operational performance - risk management, financial accountability, team development, retention, profitability, continuous improvement, service delivery governance, budget, and reporting
• Sama ambassador - upholding the highest standards in integrity, safety, and professional development
• Develop a team culture that is able to operate independently, with agility, and effectively
• Partner with Customer Success on client strategy and process execution
• Maintain high level of technical knowledge, track and manage emerging market trends, ensure team is able to quickly adjust to new workflow processes  
• Dig into the details of our operations, revise existing and/or develop new policies and procedures to improve overall operating efficiency and exceed client expectations
• Foster a culture of accountability and commitment within the team and supporting organizations

Minimum Qualifications:

• 10+ years of experience leading operations, preferably in East Africa 
• 10+ years managing client relationships
• 7+ years of executive leadership at a director level or above, including managing multiple departments
• 5+ years managing large scale internal/external projects with multiple stakeholders
• Experience leading a service delivery team
• Located in Nairobi, Kenya

Preferred Qualifications:

• Experience leading continuous improvement programs
• Proficient in agile project management methodology
• Experience leading large (1000+) multicultural and diverse teams
• International work experience
• 10+ years working in technology
• Experience working with underserved/underutilized individuals