Vacancies at Flexi-Personnel

Job Purpose

The role will be responsible for developing and executing sales strategies, expanding market reach, and fostering strong relationships with customers and partners within the tourism sector.

Key Responsibilities:

• Sales Strategy Development: Develop and implement strategic sales plans to achieve business objectives and revenue targets. Define market segmentation, target customer profiles, and sales channels to maximize sales opportunities.
• Revenue Generation: Drive revenue growth through proactive sales activities, customer acquisition, and business development efforts. Identify new market opportunities and partnerships to expand the company's market share in the tourism industry.
• Sales Team Leadership: Build and lead a high-performing sales team. Provide coaching, mentorship, and performance management to optimize team productivity and effectiveness.
• Customer Relationship Management: Cultivate and maintain strong relationships with key customers, travel agencies, tour operators, corporate clients, and industry partners. Act as a primary point of contact for major accounts and strategic partnerships.
• Sales Operations Management: Oversee all aspects of sales operations including forecasting, budgeting, pipeline management, and sales reporting. Monitor sales performance metrics and implement strategies to drive continuous improvement.
• Product and Service Promotion: Collaborate with marketing and product teams to develop and promote tourism offerings, packages, and promotions. Create compelling sales materials and presentations to showcase the company's value proposition.
• Market Research and Analysis: Stay abreast of market trends, competitive landscape, and customer preferences. Conduct market research and analysis to identify opportunities for product innovation and market differentiation.
• Negotiation and Contract Management: Lead negotiations with customers and partners to secure contracts and agreements. Ensure favorable terms and conditions that align with business objectives and profitability goals.
• Collaboration and Cross-functional Leadership: Partner with cross-functional teams including marketing, operations, finance, and customer service to align sales strategies with overall business objectives. Foster a collaborative and cohesive working environment.
• Performance Tracking and Reporting: Establish KPIs and performance metrics to track sales effectiveness and ROI. Generate regular reports and dashboards to communicate sales performance and business insights to executive leadership.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree in Hospitality Management, Business Administration, Sales or related field;
• Proven track record of success in sales leadership roles within the tourism, hospitality, or related industry.
• Strong business acumen with demonstrated ability to drive revenue growth and market expansion.
• Excellent leadership, communication, and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Strategic thinker with a customer-centric focus and the ability to identify market opportunities.
• Experience in developing and executing sales strategies, managing sales teams, and achieving revenue targets.
   

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Job Purpose

The Reservations Manager will play a crucial role in managing booking processes, optimizing occupancy rates, and ensuring exceptional service delivery to guests and travelers.

Key Responsibilities:

• Reservation System Management: Oversee the operation of reservation systems and platforms to efficiently manage bookings, availability, and guest information. Ensure accurate and up-to-date records of reservations.
• Booking Coordination: Handle reservation inquiries, process bookings, and confirm reservations through various channels including phone, email, and online platforms. Provide timely responses to customer inquiries and ensure high levels of customer service.
• Occupancy Optimization: Monitor room availability, occupancy rates, and booking patterns to maximize utilization and revenue. Implement strategies to fill rooms during low-demand periods and optimize pricing based on demand.
• Customer Service Excellence: Maintain a high standard of customer service throughout the reservation process. Address guest inquiries, special requests, and concerns promptly and professionally.
• Collaboration with Sales and Marketing: Coordinate with the sales and marketing teams to implement promotional offers, packages, and campaigns to drive reservations and revenue growth. Provide input on pricing strategies and promotional activities.
• Reservation Policies and Procedures: Develop and enforce reservation policies, cancellation policies, and booking terms and conditions. Ensure compliance with company standards and industry regulations.
• Team Leadership and Training: Supervise reservation agents and support staff. Provide training, guidance, and performance feedback to ensure efficient and effective reservation operations.
• Reporting and Analysis: Generate reports and analyze reservation data to track performance metrics, trends, and patterns. Use insights to inform decision-making and optimize reservation strategies.
• Quality Assurance and Compliance: Ensure accuracy and integrity of reservation data. Monitor compliance with data protection regulations and privacy policies.
• Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the reservation department. Implement initiatives to enhance operational effectiveness and guest satisfaction.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience in reservations management, preferably within the tourism, hospitality, or travel industry.
• Knowledge of industry trends, market dynamics, and customer preferences.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
• Strong understanding of reservation systems, booking processes, and revenue management principles.
• Excellent communication and customer service skills, with the ability to interact effectively with guests and team members.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficiency in computer systems and reservation software (e.g., property management systems, online booking platforms).
• Ability to work under pressure in a fast-paced environment and handle multiple tasks simultaneously.

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Job Purpose

The COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector.

Key Responsibilities:

• Operational Strategy: Develop and implement operational strategies that align with the company's overall business goals and growth objectives. Drive initiatives to optimize efficiency, streamline processes, and enhance operational performance.
• Guest Experience Management: Lead efforts to deliver exceptional guest experiences throughout all touchpoints of the customer journey. Implement service standards, protocols, and training programs to ensure high levels of guest satisfaction.
• Operations Oversight: Provide leadership and direction to operational departments including accommodations, food and beverage, transportation, activities, and facilities management. Monitor operational performance metrics and implement continuous improvement initiatives.
• Resource Allocation and Optimization: Manage resource allocation, budgeting, and cost-control measures to maximize operational efficiency and profitability. Identify opportunities for cost savings and revenue generation within the tourism operations.
• Quality Assurance and Compliance: Ensure compliance with industry regulations, health and safety standards, and quality assurance protocols. Implement measures to maintain high standards of cleanliness, safety, and service quality.
• Team Leadership and Development: Build and lead a high-performing operations team. Provide mentorship, guidance, and professional development opportunities to enhance team capabilities and performance.
• Vendor and Partner Management: Develop and maintain strong relationships with vendors, suppliers, and business partners. Negotiate contracts and agreements to optimize service delivery and operational effectiveness.
• Risk Management and Continuity Planning: Identify operational risks and develop mitigation strategies to ensure business continuity. Implement emergency response protocols and contingency plans as needed.
• Cross-functional Collaboration: Collaborate with other functional leaders including marketing, sales, finance, and human resources to achieve company objectives. Foster a culture of collaboration and teamwork across departments.
• Sustainability and Responsible Tourism: Promote sustainable practices and responsible tourism initiatives within the operations. Implement eco-friendly policies and programs to minimize environmental impact.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree in Hospitality Management, Business Administration, or related field;
• A Master’s degree or equivalent advanced degree preferred.
• Proven track record of success in operations leadership roles within the tourism, hospitality, or related industry.
• Strong business acumen with demonstrated ability to drive operational efficiency and excellence.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with the ability to translate business goals into actionable operational strategies.
• Experience in budget management, financial analysis, and resource optimization.

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Job Purpose

The Officer will be responsible for leading our tourism company's commercial operations and drive revenue growth, developing and executing commercial strategies, optimizing sales and marketing initiatives, and enhancing customer engagement to maximize business performance and market share in the tourism sector.

Key Responsibilities:

• Commercial Strategy Development: Develop and implement comprehensive commercial strategies aligned with the company's overall business objectives and growth targets. Lead efforts to identify market opportunities, define target segments, and position the company competitively within the tourism industry.
• Sales and Revenue Management: Oversee sales operations, revenue generation, and pricing strategies. Set ambitious sales targets, monitor performance metrics, and implement initiatives to achieve revenue goals.
• Marketing and Brand Management: Drive marketing initiatives to enhance brand visibility, customer acquisition, and retention. Collaborate with the marketing team to develop innovative campaigns, digital strategies, and partnerships to promote tourism offerings effectively.
• Customer Experience Optimization: Champion a customer-centric approach to ensure exceptional customer experiences throughout the customer journey. Implement strategies to enhance customer satisfaction, loyalty, and advocacy.
• Partnership Development: Identify and cultivate strategic partnerships with travel agencies, tour operators, hotels, airlines, and other industry stakeholders to expand distribution channels and market reach.
• Data Analysis and Insights: Utilize data analytics to gain actionable insights into market trends, customer preferences, and competitive landscape. Leverage insights to optimize business decisions and marketing strategies.
• Team Leadership and Development: Build and lead a high-performing commercial team. Provide mentorship, guidance, and professional development opportunities to enhance team capabilities and performance.
• Collaboration and Cross-functional Leadership: Collaborate with cross-functional teams including operations, finance, and product development to ensure alignment and seamless execution of commercial strategies.
• Risk Management and Compliance: Monitor industry regulations and compliance requirements related to sales, marketing, and customer engagement. Implement risk mitigation strategies to protect the company's reputation and interests.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in business administration, Hospitality Management, or a related field; MBA or equivalent advanced degree preferred.
• Proven track record of success in commercial leadership roles within the tourism, hospitality, or related industry.
• Strong business acumen with demonstrated ability to drive revenue growth and market expansion.
• Extensive experience in developing and executing commercial strategies, sales planning, and customer acquisition.
• Deep understanding of digital marketing, e-commerce, and distribution channels in the tourism sector.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Analytical mindset with proficiency in data-driven decision-making and performance management.