IT & Systems Support Officer - Equity Afya at Equity Bank Kenya

Position Overview:

Reporting to the Systems & Network Administrator, the IT & Systems Officer shall be responsible for the maintenance, configuration, and reliable operation of computer systems and servers, as well as provision of support services to the clinic users. The Systems Administrator will play a key role in ensuring the integrity and efficiency of our IT infrastructure and the smooth running of IT operations in the clinics.

Key Responsibilities:

• System Configuration and Maintenance: Install, configure, and maintain computer systems, servers, and software applications and perform routine system updates, patches, and upgrades to ensure optimal performance and security.
• Network Administration: Manage and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless technologies and monitor network performance and troubleshoot connectivity issues.
• User Support: Provide technical support to end-users, addressing hardware and software-related issues and assist in the setup and configuration of workstations, laptops, and mobile devices.
• Security Management: Implement and maintain security measures to protect systems and data & conduct regular security audits and implement best practices to ensure the integrity of the IT environment.
• Backup and Recovery: Develop and implement backup and recovery strategies to safeguard critical data and test and verify backups to ensure data restoration in the event of system failures.
• Documentation: Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides and keep inventory of hardware and software assets.
• Monitoring and Performance Optimization: Monitor system performance, analyze trends, and implement optimizations to ensure efficient resource utilization and proactively identify and address potential issues before they impact system availability.
• Collaboration: Collaborate with IT team members and other departments to support ongoing projects and initiatives and provide technical expertise and guidance on infrastructure-related matters.

Qualifications

Qualifications & Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a Systems Administrator or in a similar role.
• Strong proficiency in server and desktop operating systems (Windows, Linux, or others).
• Familiarity with networking protocols and technologies.
• Experience with virtualization technologies (VMware, Hyper-V, etc.).
• Knowledge of security best practices and tools.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows Server.
• Knowledge of scripting languages (PowerShell, Bash, Python).
• Working knowledge of Microsoft ASP.NET frameworks.
• Understanding of ITIL or other IT service management frameworks.