Job Purpose Statement
This technical role involves the analysis, design, development, and management of the bank’s API platforms, integrating with the Core Banking System, Bank Channels, Partners, and other Third-Party systems. The role supports business strategy by ensuring smooth information flow across various Bank Systems. It requires prototyping skills, excellent interpersonal skills, the ability to work in an agile team, manage competing priorities, design solutions as part of a larger roadmap, and support both existing and new technologies.
Key Accountabilities (Duties and Responsibilities)
System Development and Integration (40%)
- Design, develop, and continuously improve the Bank’s Integration Platforms (API banking and related API manager).
- Develop APIs connecting the Bank’s Integration Platforms to third-party applications.
- Create detailed API documentation for third-party developers.
- Maintain code and code base through regular commits to Azure repo.
- Package/containerize code for deployment.
Support and Problem Management (20%)
- Track API performance metrics and improve stability, scalability, and availability.
- Provide 3rd Level support for escalated issues.
- Support, maintain, and audit existing service lifecycle artifacts to agreed SLAs.
- Manage APIs and Microservices lifecycle.
Digital Transformation (10%)
- Participate in technology-driven initiatives like cloud, Microservices adoption, DevOps, API Banking, and Integration modernization.
- Identify opportunities for leveraging digital technologies to enhance efficiency and customer experience.
- Collaborate with business units to develop and implement digital strategies.
Process and Policies (10%)
- Adhere to internal policies and procedures for the development and management of NCBA Integration Platforms and API repositories along ITIL and other best practices.
Governance (10%)
- Enforce internal policies and procedures for managing Software Applications along ITIL and other best practices.
Team Leadership and Stakeholder Management (10%)
- Foster a collaborative and innovative work environment.
- Engage with stakeholders to understand their needs and requirements.
- Advise internal customers on technology improvements to achieve business objectives.
Job Specifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Ability to work independently and collaboratively in a fast-paced environment.
- Minimum 2 years’ experience in IT systems development within a large, highly digitized organization, with at least 1 year in systems integration.
- Certification and experience with best practice frameworks (e.g., ITIL, PRINCE2).
- Hands-on experience in software development with Java, React, and RDBMS (e.g., Oracle, MS SQL).
- Experience in Linux Scripting, software Development Design principles (e.g., SOLID, DRY, KISS), and software development lifecycle.
- Knowledge of Git, GitOps, OWASP TOP 10 software security design principles, and Azure DevOps.
- Experience in creating technical designs and documentation.
- Ability to develop, unit test, and fix defects.
- Understanding of industry-standard formats and protocols (e.g., JMS, SOAP, XML/XPath/XQuery, REST, JSON).
- Analytical and problem-solving skills.
- Knowledge of systems and processes within the Financial Services industry.
- Experience in developing and deploying services on cloud environments (AWS, GCP, Azure).
- Use of continuous integration tools (e.g., Gitlab CI/Jenkins) with a focus on process automation.
- Design and develop the Bank’s Integration Platforms.
- Enforce internal policies and procedures for Software Applications management.
- Provide expert guidance on 2nd level escalations.
- Apply knowledge of key technologies (e.g., Java Spring boot Microservices, APIs, containerization).
- Manage relationships with 3rd party partners.
- Provide technical advice and guidance.
- Use source control and bug tracking systems efficiently.
- Ensure technology platforms keep pace with innovations.
- Adhere to software development best practices.
- Transfer knowledge on Integration Platforms to IT teams.
- Unit-test code for robustness and reliability.
- Manage service user complaints to maintain high standards.
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