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  • Posted: Dec 8, 2022
    Deadline: Dec 12, 2022
  • Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
    Read more about this company


    Bancassurance Operations Officer

    Job Ref. No. JHIL054

    Role Purpose

    The job holder the role holder will be responsible for Bancassurance Operational efficiency to ensure achievement of set Service level agreements (SLAs), Turn Around Times (TATs) with departments, sections and bancassurance intermediaries.

    Main Responsibilities

    • Ensure seamless execution of day-to-day bancassurance operation in onboarding of new business and renewals
    • Ensure all reports relating to Bancassurance department are done accurately and timely
    • Ensure all policy documents are dispatched to clients and confirmation received.
    • Organize and manage the training calendar for bancassurance Sales officers
    • Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
    • Maintain a consistent record of pipeline for banks and BSO’s
    • Ensure all onboarding and marketing materials are timely done as per the agreed requirements.
    • Ensure TATS on Cards and Quotes, Claims, Renewal invites, and issuance of terms and reimbursements are observed, and timely report prepared and shared
    • Ensuring efficient resolution to service-related issues brought to your attention and escalate to the Assistant ManagerBancassurance
    • Ensure compliance to Jubilee Insurance and the Bank’s policies, procedures, and regulatory requirements
    • Any other duties and roles as may be assigned from time to time by the Assistant Manager

    Key Competencies

    • Excellent communication, analytical and presentation skills.
    • Excellent interpersonal, and negotiation skills with the ability to network and generate new business
    • Excellent data skills, Report writing and Presentational skills
    • Excellent Sales and Client relationship skills.
    • Relationship Management skills


    • University Degree from an institution recognized by the Commission for Higher Education
    • AIIK Diploma / BCOM (Insurance), BSC (Actuarial Science)/ CII Diploma or any insurance related qualification is an added advantage.
    • Knowledge of health insurance will be an added advantage

    Relevant Experience

    • At least 3 years’ experience in the underwriting, analysis, or sales of health insurance products preferably within an insurance intermediary or Insurance Company

    Method of Application

    If you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 12 th December 2022

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