Bancassurance Operations Officer at Jubilee Insurance

Job Ref. No. JHIL054

Role Purpose

The job holder the role holder will be responsible for Bancassurance Operational efficiency to ensure achievement of set Service level agreements (SLAs), Turn Around Times (TATs) with departments, sections and bancassurance intermediaries.

Main Responsibilities

• Ensure seamless execution of day-to-day bancassurance operation in onboarding of new business and renewals
• Ensure all reports relating to Bancassurance department are done accurately and timely
• Ensure all policy documents are dispatched to clients and confirmation received.
• Organize and manage the training calendar for bancassurance Sales officers
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Maintain a consistent record of pipeline for banks and BSO’s
• Ensure all onboarding and marketing materials are timely done as per the agreed requirements.
• Ensure TATS on Cards and Quotes, Claims, Renewal invites, and issuance of terms and reimbursements are observed, and timely report prepared and shared
• Ensuring efficient resolution to service-related issues brought to your attention and escalate to the Assistant ManagerBancassurance
• Ensure compliance to Jubilee Insurance and the Bank’s policies, procedures, and regulatory requirements
• Any other duties and roles as may be assigned from time to time by the Assistant Manager

Key Competencies

• Excellent communication, analytical and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business
• Excellent data skills, Report writing and Presentational skills
• Excellent Sales and Client relationship skills.
• Relationship Management skills

Qualifications

• University Degree from an institution recognized by the Commission for Higher Education
• AIIK Diploma / BCOM (Insurance), BSC (Actuarial Science)/ CII Diploma or any insurance related qualification is an added advantage.
• Knowledge of health insurance will be an added advantage

Relevant Experience

• At least 3 years’ experience in the underwriting, analysis, or sales of health insurance products preferably within an insurance intermediary or Insurance Company