Junior Pre-Sales Officer (Manufacturing Industry) at Flexi-Personnel

JOB PURPOSE

• This entry-level role involves assisting in the deployment of software applications and ERP systems, providing training and support, creating documentation, and participating in presales activities. The ideal candidate should possess a basic technical background, excellent communication skills, and a strong interest in manufacturing processes.

DUTIES AND RESPONSIBILITIES

Software Deployment and ERP:

• Assist in software deployment processes, including software installation, configuration, and testing, under the guidance of senior team members.
• Collaborate with cross-functional teams to support the implementation, customization, and integration of ERP systems tailored for the manufacturing industry.
• Participate in pre-deployment checks, troubleshoot basic issues, and contribute to finding solutions to ensure software and ERP system readiness and stability in a manufacturing environment.
• Learn and assist in the development and maintenance of deployment scripts, automation tools, and detailed documentation specific to manufacturing-related deployments.

Training and Support:

• Support the delivery of training sessions and workshops for manufacturing personnel, covering software applications, ERP system functionality, and manufacturing-specific best practices.
• Provide assistance in addressing software and ERP-related queries, troubleshooting basic issues, and resolving problems in a manufacturing context.
• Collaborate with internal teams and manufacturing stakeholders to identify and escalate software and ERP system-related issues for timely resolution.
• Actively participate in gathering user feedback, learning from experienced team members, and providing suggestions for enhancing the user experience and system utilization in the manufacturing domain.

Documentation:

• Contribute to the creation and maintenance of accurate and detailed documentation related to software deployment processes, ERP system configurations, training materials, and support resources specific to manufacturing processes.
• Ensure documentation is organized and easily accessible for reference by internal teams, end-users, and manufacturing personnel.
• Collaborate with team members to gather insights and improve documentation quality and relevance for manufacturing-focused deployments.

Presales Role:

• Assist the senior team members during presales activities, learning and gaining exposure to the manufacturing industry and the software solutions we offer.
• Support in understanding manufacturing prospects' requirements, assisting with product demonstrations, proposals, and solution overviews tailored to manufacturing use cases.
• Contribute to the development of sales collateral, including technical documentation, case studies, and presentations, with guidance from experienced team members, highlighting manufacturing benefits and success stories.

QUALIFICATION, EXPERIENCE, AND SKILLS

Minimum Qualifications:

• Bachelor's degree in Manufacturing Engineering, Computer Science, Information Technology, or a related field.
• Basic understanding of software deployment concepts, ERP systems, and manufacturing processes through coursework, internships, or relevant projects.
• Excellent communication and interpersonal skills to collaborate effectively with team members and engage with manufacturing personnel.
• Strong attention to detail and organizational skills to assist in managing documentation and tracking tasks.
• Enthusiasm for learning and a proactive attitude towards acquiring new technical and industry knowledge.
• Basic problem-solving skills and the ability to work well both independently and within a team.
• Exposure to or an understanding of manufacturing processes and the desire to further develop knowledge in this area.
• Familiarity with CRM systems, sales processes, and presales activities is a plus.