Kenya Deputy Duka Officer (Rift Valley) at One Acre Fund

About the Role

We are looking for an individual with 1+ years of work experience in sales and marketing. They should have experience in customer service and previous experience managing inventory.

Responsibilities

Transactions

• Complete sales transactions
• Verify what product a client wants to purchase;
• Explain available payment options available to clients - cash, Layaway or credit options;
• Confirm clients recruited through the Field officer;
• Advise the farmer on how to complete the transaction;
• Record transactions.

Marketing and Sales

• Make recommendations to clients based on their specific needs;
• Explain the benefits of various products;
• Suggest products for clients to purchase.

Customer service

• Provide all clients with quality customer service - aim for a positive and lasting impression;
• Answer customer questions and respond promptly to customer complaints;
• Manage customer expectations in resolving complaints e.g., crop health or germination issues;
• Support clients in carrying products from duka.

Inventory management & Record keeping

• Support duka officers to record cash or credit transactions;
• Conduct inventory counts, and support inventory deliveries.
• Organize the stock in the stock room and display area;
• Offload stock during delivery;
• Bring products to the farmer.

Innovation and process improvement

• Listen to customer feedback and recommend changes to the shop based on that feedback;
• Support market price research.

Support other Duka Management

• Attend the weekly/bi-weekly virtual team meetings/training;
• Monitor the Duka's foot traffic and visitors to ensure theft does not take place
• Clean Duka's interior and exterior structure daily.
• Any other duties related to One Acre Fund daily activities as may be assigned to you by your supervisor.

Career Growth and Development

We have a strong culture of constant learning and investing in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have the following:

• 1+ years of experience in sales and marketing.
• Inventory management experience
• Certificate level education
• Computer skills
• Fluent in English or Kiswahili

Preferred Start Date

As soon as possible

Job Location

Rift Valley, Kenya

Benefits

Health insurance paid time off 

Eligibility

This role is only open to citizens or permanent residents of Kenya