Kenya | Telesales (Night Shift) at Teleperformance Kenya

Description

As a Telesales Agent you will be responsible for contacting potential and existing customers over the phone to promote and sell the client's services, aiming to generate leads and close sales by actively listening to customer needs, presenting services, addressing concerns and negotiating deals to meet sales target

Responsibilities

• Use persuasion skills to sell products and services to potential and existing customers
• Develop relationships with customers and encourage repeat sales
• Set and work towards daily, monthly, or quarterly sales goals
• Document calls, leads, sales, and other key metrics
• Analyze data to identify target customers and improve sales
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.

Requirements

• Minimum of 1 year of experience as a Telesales agent, BPO background and/or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Degree/Diploma in any related field
• C1 English and excellent grammar skills
• Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
• Great people skills
• A sales-oriented approach
• Proactive personality and self-motivator
• Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Should be flexible to work in night shift.