Key Account Manager at Accor

Job Description

We are seeking a dynamic and results-driven Key Account Manager to join our team in Nairobi, Kenya. As a Key Account Manager, you will be responsible for managing and growing relationships with our most valuable clients, driving sales, and ensuring customer satisfaction.

• Develop and maintain strong, long-lasting client relationships
• Create and implement strategic account plans to maximize revenue growth
• Identify new business opportunities within existing accounts
• Negotiate contracts and close agreements to maximize profits
• Collaborate with cross-functional teams to ensure client satisfaction and retention
• Conduct regular client meetings to understand their needs and present solutions
• Monitor and report on account performance, sales forecasts, and key metrics
• Stay informed about market trends, competition, and industry developments
• Resolve any client issues or concerns promptly and professionally

Qualifications

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of experience in account management or sales, preferably in a similar industry
• Proven track record of meeting or exceeding sales targets
• Strong skills in relationship building, negotiation, and strategic planning
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Excellent communication and presentation skills
• Ability to analyze data and create insightful reports
• Experience in managing high-value client relationships
• Industry knowledge relevant to our products or services
• Understanding of the Kenyan and East African market
• Fluency in English and Swahili
• Sales or account management certifications (preferred)
• Willingness to travel as required for client meetings