Knowledge Management and Learning Manager at BRAC

About the programme

The Mastercard Foundation Accelerating Impact for Young Women in partnership with BRAC initiative will create positive and measurable impact for 1.2 million adolescent girls and young women and 9.5 million people across seven countries in East and West Africa, including Ghana, Kenya, Liberia, Rwanda, Sierra Leone, Tanzania, and Uganda in the next 5 years.

There is mounting urgency to support adolescent girls and young women (AGYW) living in poverty, which has been further amplified by the global pandemic. Through this partnership, scalable economic development approaches will be delivered in communities to foster the agency and voice of AGYW. They will have the opportunity to fulfill their aspirations, achieve sustainable livelihoods, and engage in advocacy issues.

BRAC International will implement an integrated and holistic model to address the various life cycles of a young woman living in poverty, ensuring she is able to transition safely from adolescence to adulthood. She will be equipped with the appropriate skills, tools, and access to finance to effectively exercise her agency and build a fulfilling and productive livelihood.

In preparation for the launch, BRAC International is seeking application from competent, dynamic and self-motivated individuals to fill the following position:

Knowledge Management and Learning Manager - AD# 45/22

Reporting to the Head of Program for the Mastercard Foundation Accelerating Impact for Young Women in partnership with BRAC (AIM) programme, this will be a full time position based in BRAC’s Africa Regional Hub in Nairobi, Kenya. The Learning and Knowledge Manager will drive innovation and knowledge-sharing, support cross-learning and implementation of best practices among the 7 implementing countries of the AIM programme. The manager will build and manage the AIM knowledge management framework and necessary system(s) and build capacity within the AIM team and country teams for the creation, storage and use of high-quality knowledge products.

An ideal candidate should have an aptitude for research, story-telling, capacity building, understand the nuances and complexities of development work in under-resourced communities, exceptional interpersonal skills to forge productive working relationships with key counterparts in the BRAC family.

Key Responsibilities:

Knowledge Management

• Identify, roll out, and own a knowledge management system and database where the manager will be responsible for design, implementation, and ongoing maintenance (specifically, catalogue, tag and archive documented knowledge for easy access; ensure safe storage of knowledge; develop a system for ongoing knowledge capture and management; and train the organization on how to use the system, if need be).
• Ensure a demand for knowledge products from end-users (country leadership and AIM management, frontline staff, AIM team, other BRAC programme teams and affiliates) by demonstrating the value and use case of quality knowledge products. Be the champion for creating a culture for listening, learning, sharing and applying knowledge.
• Identify, mentor and guide knowledge champions in each AIM country offices to operationalize the capture, storage, dissemination and usage of knowledge/learnings on a regular basis.
• Map/develop a directory of target audiences for knowledge products and channels for dissemination, outreach and advocacy; ensure information sharing within the BRAC family and with external partners
• Support AIM team members and country AIM teams in the creation of knowledge products, such as case studies, papers, blogs and articles, and create reports on knowledge management for engagement of internal and external stakeholders
• Work closely with programme implementation teams and communications colleagues to amplify voices of AGYWs by building their capacities to capture and share their own stories.
• Support arranging peer learning meetings, webinars, annual leadership meetings, and other events in which knowledge is shared out internally to AIM portfolio countries, or externally to donors/investors/partners etc.Conceptualize and organize regional learning workshops, dissemination and advocacy workshops, and side-events during UNGA, HLPF, UN Day for South-South Cooperation
• Work closely with Research and M&E teams in development and management of an AIM learning agenda, (outlining learning questions, learning activities and learning products,) in close consultation with country teams, donors, and other key stakeholders
• Capture institutional learnings through process documentation, case-studies and lessons learned documents from special pilots and A-B testing within the AIM program.

Others (Safeguarding):

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Educational Requirements:

• Post-graduate/Master’s any of the following- Social Studies, Business Administration, Communications, Public Affairs, Journalism, International Development, or any relevant subject

Required Competencies

• Aptitude for research and writing with a strong interest in the empowerment of AGYW
• Strong command over statistical software such as STATA, EViews as well as Google Suite, MS Office,, Salesforce or other collaboration platforms desired
• Know-how to validate, record and store knowledge in a useable, structured, digital format. Proficiency in a number of computer applications, including knowledge management databases and/or professional services applications
• Strong interpersonal skills with demonstrated ability to be a team player. Ability to initiate and facilitate interactions with people who can share their insights and knowledge
• Highly organized, analytical, strategic thinker with strong attention to detail
• Fluency in written and spoken English is a must
• Ability to travel frequently in BRAC International countries
• Diplomatic and highly effective on an interpersonal level in addition to cross-cultural sensitivity, knowledge, and understanding. Ability to effectively work remotely, across time zones and team locations, as well as in-person with a team of stakeholders
• Strong written and verbal communication skills, and the ability to distil complex information into concise and pragmatic messages. Ability to work in ambiguous environments, with minimal structure
• Personal qualities of integrity, credibility, and dedication to the mission of BRAC

Experience Requirements:

• 5-7 years of relevant experience in international development, preferably in a research, knowledge management and/or strategic communications role
• A proven track record of working in monitoring and evaluation; data management, presentation and visualization and/or a track record of publishing and/or working with media is preferred