Lead of Housekeeping Hotel- Amboseli at Emerge Egress Consulting

Role Objective

Our client, a hotel is seeking for a Lead in housekeeping to oversee the daily operations in the housekeeping department. Their key is role is to ensure the highest standards of hygiene and guest satisfaction are achieved.

Core Duties and Responsibilities

• Supervise daily housekeeping activities and ensure rooms and public areas are cleaned to required standards.
• Prepare duty rosters and allocate daily tasks to the housekeeping team.
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
• Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
• Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
• Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
• Ensure staff follow health, safety, and hygiene procedures at all times.
• Maintaining the housekeeping equipment and ensure proper usage of the equipment’s.
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
• Maintain simple records such as room status and lost and found items.
• Perform any other reasonable duties assigned by management.

  Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 2 years’ housekeeping experience within the hospitality industry.
• Any other relevant professional certification is an added advantage.

Key Competencies

• Strong Leadership and Management skills
• Attentive to details
• Organizational skills
• Good Communication and interpersonal skills
• Ability to solve problems.
• Time Management skills
• High Integrity and professionalism.