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Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC).
EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...
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Role Objective
Our client a leading supermarket chain, is seeking an experienced Retail Operations Manager to oversee all store operations and ensure seamless retail performance. The successful candidate will report directly to the General Manager and will be responsible for driving sales, managing teams, and maintaining operational excellence.
Core Duties and Responsibilities
- Formulate and implement store strategies to achieve sales and operational goals.
- Lead the retail team, manage arising grievances, leave management, providing guidance and support.
- Supervise inventory turnover, maintain FIFO, and proactively manage stock replenishment.
- Identify outdated or slow-moving products and recommend corrective measures.
- Source quality products while ensuring ethical procurement and transparency.
- Ensure the safety and security of the stores and goods.
- Participate in monthly, quarterly, and annual stocktaking exercises
- Addressing queries on variances.
- Maintain up to date and comprehensive records.
- Analyze Category and Brand performance, on weekly and monthly basis.
- Monitor industry trends, competitor activity, and best practices in retail operations. Manage budgets, resources, and vendors and ensure efficient use of resources.
- Enhance brand visibility and awareness campaigns in order to achieve the store ‘s objectives.
- Analyze consumer behavior and understand customer preferences.
- Receive goods, stack them according to the recommended store layout, and update the computer system with all stock movements.
- Ensure compliance is achieved at all levels for the store, regulations and all appropriate licenses are up to date.
Job Specifications and Qualifications
- Degree in Business Administration, or related field.
- At least 3 years’ experience in Retail Management Experience working in a supermarket will be an added advantage.
- Demonstrated expertise in procurement processes, emphasizing ethical practices and transparency.
- Knowledge of the SAGE system or a similar software will be an added advantage.
Key Competencies
- Knowledge in merchandising and store layout optimization
- Report Writing skills and operational documentation skills.
- Strong analytical and statistical skills.
- Excellent leadership skills.
- Strong communication skills
- Results-driven mindset
- Adaptability and flexibility in a fast-paced environment.
- High Integrity and professionalism.
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Role Objective
Create a positive first impression for hotel guests by offering a warm welcome, coordinating guest flow efficiently, and fostering pleasant interactions to ensure exceptional customer satisfaction.
Core Duties and Responsibilities
- Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements.
- Clean the front of the restaurant, particularly the door handles and windows.
- Maintain cleanliness at the restaurant entrance, including doors, handles, and windows.
- Welcome guests courteously and ask whether they are first-time visitors.
- Work closely with service staff to determine appropriate seating availability.
- Always have a smile on regardless of actual attitude or personal matters you are dealing with.
- Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
- Bid farewell to departing guests and encourage repeat visits.
- Respond to calls, manage bookings, and process takeaway orders where applicable.
- Address customer concerns promptly and ensure complains are resolved in good time.
- Liaising between the other employees and the management and acting as a mediator in case of a dispute
- Provide guidance to newly recruited hospitality staff.
- Contribute with innovative ideas toward the restaurant’s layout and ambiance design.
- Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has come up.
- Provide effective communication between kitchen personnel and front-of-house staff.
Job Specifications and Qualifications
- Certificate/Diploma in Food and Beverage or Hospitality or related area.
- At least 3 years Previous experience in hospitality, service experience
- Proficiency in Ms Office Suite
Key Competencies
- Strong customer service skills
- Ability to thrive in a fast-paced, high-energy environment
- Excellent verbal and interpersonal communication skills
- Excellent organizational skills
- Attention to details.
- Adaptability and flexibility
- Ability to collaborate effectively with a team.
- Supervisory and leadership skills
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Our Reach
We are a trusted partner on the recruitment panels of over 15 law firms in Kenya we provide you with direct visibility to top-tier hiring managers and exclusive roles that aren\'t always advertised publicly. Whether you are looking for a lateral move or a step up into a specialized practice area, placing your CV with us ensures your profile is prioritized by the firms that matter most.
Role Objective
A well-established mid-sized law firm with a strong presence in commercial and property law is seeking to recruit a Commercial & Property Counsel to strengthen its growing practice.
Core Duties and Responsibilities
- Prepare and review conveyancing documents and other legal documentation.
- Render legal advisory services on issues concerning land and real estate.
- Sending terms of engagement and estimates of fees and disbursements
- Manage client matters involving the Lands Registry, National Land Commission, Survey of Kenya, and relevant county authorities.
- Engage and correspond with clients and relevant stakeholders, including financial institutions, property agents, and valuation experts.
- Provide legal counsel on commercial and corporate transactions, particularly those involving property and real estate matters.
- Lead negotiations and undertake the drafting and review of commercial agreements, ensuring proper execution and compliance.
- Advise clients on the legal procedures involved in the acquisition and disposal of property.
- Undertake due diligence on conveyancing matters, draft agreements for sale and completion documentation, and carry out the registration processes.
- Prepare property lease agreements & ensure contracts are duly signed as scheduled.
- Coordinate with regulatory bodies, government agencies, lenders, estate agents, valuers, and surveyors in relation to client transactions.
- Contribute to business development initiatives by maintaining strong client relationships with existing clients.
- Ability to prepare security documents
Any other duties as assigned.
Job Specifications and Qualifications
- Two (2) years Post admission experience in a busy law firm.
- An upper 2nd Bachelors of Laws (LLB) degree from a recognized university.
- A valid practicing certificate.
Key Competencies
- Strong interpersonal and communication abilities.
- Ability to work under pressure.
- Upholds a high standard of integrity and professional conduct.
- Exceptional writing and report skills.
- Excellent research skills and drafting of legal documents.
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Role Objective:
Our client in the hospitality sector is seeking a dynamic Sales Support & Administrative Lead to manage daily office operations while driving sales activities. The role requires a proactive individual with excellent organizational, sales, and client relationship skills.
Core Duties and Responsibilities
- Handle and follow up on inquiries via phone, email, and digital platforms.
- Conduct product demonstrations to ensure clients fully understand offerings.
- Represent the company at events, tradeshows, and presentations to boost brand visibility and generate revenue.
- Welcome visitors and direct them to relevant departments.
- Generate and qualify leads, prepare quotes, proposals, and invoices.
- Bring in new clients and draft service agreements or contracts.
- Promote brand awareness across multiple platforms and provide analytical reports on reach and engagement.
- Coordinate creation and delivery of marketing materials and content.
- Brainstorm and conceptualize client proposals and campaigns.
- Monitor competitor activity and industry trends to inform strategy.
- Promote existing services and introduce new products to clients and the market.
- Develop marketing opportunities, understand consumer needs, and recommend improvements to achieve marketing goals.
- Maintain relationships with key clients through regular engagement and follow-up.
- Ensure post-service communication and resolve client feedback or complaints efficiently.
- Compile sales reports, weekly activity summaries, and operational reports as required.
- Liaise with clients, suppliers, and other stakeholders as necessary.
- Ensure optimal office operations and resource management at all times.
- Perform additional duties as assigned by management.
Key Competencies
- Excellent interpersonal and relationship management skills
- Negotiation skills
- Results-driven and target-oriented
- Strong written and verbal communication skills
- Exceptional organizational and time management skills
- Problem-solving Ability
- High integrity and professionalism
Job Specifications and Qualifications
- Diploma/Bachelor's degree in Communication, Sales & Marketing, Business Administration or a related field.
- At least 2 years’ work experience.
- Proficiency in Microsoft Office Suite
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Role Objective
Our client, a lodge in Amboseli & Maasai Mara, is looking for a Deputy Lodge Coordinator to support in managing a lodge. The role focuses on ensuring exceptional guest experiences, smooth staff management, and efficient lodge performance across all departments.
Core Duties and Responsibilities
- Serve as the main point of contact for guests, welcoming and briefing them upon arrival.
- Handle guest complaints, concerns and special requests efficiently, ensuring personalized experiences.
- Assisting in coordinating special events such as bush dinners, sundowners, and celebrations and other special occasions.
- Supervise and maintain a highlevel of service in F&B, housekeeping, and safari activities.
- Conduct daily room checks and walkthroughs of common areas to ensure impeccable cleanliness and functionality.
- Work with the maintenance team to oversee repairs for furniture, fittings, and infrastructure (e.g., solar power systems or water filtration).
- Manage duty rosters and supervise teams across departments (waiters, housekeepers, guides, and porters).
- Conduct ongoing coaching and \"service excellence\" training in line with company culture.
- Foster a positive and collaborative work environment.
- Drafting daily and monthly operational reports for the Lodge Manager.
- Compliance: Ensure the lodge adheres to Kenyan health and safety regulations (NEMA, public health) and liquor licensing.
- Act as a bridge between departments to ensure smooth operations.
Job Specifications and Qualifications
- Degree or Diploma in Hospitality Management or Tourism.
- At least 3 years work experience in a lodge in a supervisory position.
- Proficiency in Microsoft office.
- Knowledge of hotel or lodge management systems is an added advantage.
Key Competencies
- Financial awareness and ability to manage budgets.
- Strong Leadership Skills
- High Emotional Intelligence
- Excellent customer service and guest relations skills.
- Good interpersonal skills.
- Adaptability in a fast-paced lodge environment
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Role Objective
Our client, a lodge in Amboseli & Maasai Mara, is looking for a Deputy Lodge Coordinator to support in managing a lodge. The role focuses on ensuring exceptional guest experiences, smooth staff management, and efficient lodge performance across all departments.
Core Duties and Responsibilities
- Serve as the main point of contact for guests, welcoming and briefing them upon arrival.
- Handle guest complaints, concerns and special requests efficiently, ensuring personalized experiences.
- Assisting in coordinating special events such as bush dinners, sundowners, and celebrations and other special occasions.
- Supervise and maintain a highlevel of service in F&B, housekeeping, and safari activities.
- Conduct daily room checks and walkthroughs of common areas to ensure impeccable cleanliness and functionality.
- Work with the maintenance team to oversee repairs for furniture, fittings, and infrastructure (e.g., solar power systems or water filtration).
- Manage duty rosters and supervise teams across departments (waiters, housekeepers, guides, and porters).
- Conduct ongoing coaching and \"service excellence\" training in line with company culture.
- Foster a positive and collaborative work environment.
- Drafting daily and monthly operational reports for the Lodge Manager.
- Compliance: Ensure the lodge adheres to Kenyan health and safety regulations (NEMA, public health) and liquor licensing.
- Act as a bridge between departments to ensure smooth operations.
Job Specifications and Qualifications
- Degree or Diploma in Hospitality Management or Tourism.
- At least 3 years work experience in a lodge in a supervisory position.
- Proficiency in Microsoft office.
- Knowledge of hotel or lodge management systems is an added advantage.
Key Competencies
- Financial awareness and ability to manage budgets.
- Strong Leadership Skills
- High Emotional Intelligence
- Excellent customer service and guest relations skills.
- Good interpersonal skills.
- Adaptability in a fast-paced lodge environment
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Role Objective
Our client, a hotel is seeking for a Lead in housekeeping to oversee the daily operations in the housekeeping department. Their key is role is to ensure the highest standards of hygiene and guest satisfaction are achieved.
Core Duties and Responsibilities
- Supervise daily housekeeping activities and ensure rooms and public areas are cleaned to required standards.
- Prepare duty rosters and allocate daily tasks to the housekeeping team.
- Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
- Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
- Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
- Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
- Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
- Ensure staff follow health, safety, and hygiene procedures at all times.
- Maintaining the housekeeping equipment and ensure proper usage of the equipment’s.
- Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
- Maintain simple records such as room status and lost and found items.
- Perform any other reasonable duties assigned by management.
Job Specifications and Qualifications
- Diploma or Degree in Hospitality, Business Management or related field.
- At least 2 years’ housekeeping experience within the hospitality industry.
- Any other relevant professional certification is an added advantage.
Key Competencies
- Strong Leadership and Management skills
- Attentive to details
- Organizational skills
- Good Communication and interpersonal skills
- Ability to solve problems.
- Time Management skills
- High Integrity and professionalism.
go to method of application »
Role Objective
Our client, a hotel is seeking for a Lead in housekeeping to oversee the daily operations in the housekeeping department. Their key is role is to ensure the highest standards of hygiene and guest satisfaction are achieved.
Core Duties and Responsibilities
- Supervise daily housekeeping activities and ensure rooms and public areas are cleaned to required standards.
- Prepare duty rosters and allocate daily tasks to the housekeeping team.
- Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
- Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
- Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
- Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
- Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
- Ensure staff follow health, safety, and hygiene procedures at all times.
- Maintaining the housekeeping equipment and ensure proper usage of the equipment’s.
- Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
- Maintain simple records such as room status and lost and found items.
- Perform any other reasonable duties assigned by management.
Job Specifications and Qualifications
- Diploma or Degree in Hospitality, Business Management or related field.
- At least 2 years’ housekeeping experience within the hospitality industry.
- Any other relevant professional certification is an added advantage.
Key Competencies
- Strong Leadership and Management skills
- Attentive to details
- Organizational skills
- Good Communication and interpersonal skills
- Ability to solve problems.
- Time Management skills
- High Integrity and professionalism.
go to method of application »
Role Objective
We are seeking a detail-oriented Stores & Inventory Assistant for a lodge in Maasai Mara. The role involves overseeing inventory control and ensuring efficient management of stock including food and beverage supplies, guest amenities, cleaning materials, and maintenance items.
Core Duties and Responsibilities
- Receive all deliveries from suppliers. Verify that quantities and quality match the Local Purchase Order (LPO) and Delivery Note.
- Check perishable goods (vegetables, meats, dairy) for freshness and ensure non-perishables are within their expiry dates.
- Issue items to various departments (Kitchen, Housekeeping, Bar, Maintenance) only upon receipt of an authorized requisition form.
- Maintain up-to-date digital or manual records (Bin Cards) for all stock movements.
- Prepare weekly and monthly reports on stock consumption, slow-moving items, and potential shortages for the Lodge Manager or Accountant.
- Arrange the store using the FIFO (First-In, First-Out) method to minimize waste and spoilage.
- Monitor stock levels and initiate purchase requisitions when items reach their minimum order levels.
- Liaising with Suppliers or the nearest town vendors to coordinate deliveries and manage returns for damaged or incorrect goods.
- Ensure all storage areas (dry store, cold rooms, freezers) are kept clean, ventilated, and pest-free according to Kenyan public health standards.
- Security: Safeguard the store against unauthorized access and pilferage. Ensure the store remains locked when not in use.
- Perform any other assigned reasonable duties and responsibilities as assigned.
Job Specifications and Qualifications
- At least 2 years of experience as a storekeeper preferably in a 4-star or 5-star hotel/lodge environment.
- Proficiency in MS Excel and experience with hospitality POS/Inventory software (e.g., Micros, Materials Control, or SunSystems)
- Diploma in Purchasing and Supplies Management, Supply Chain Management, or a related field.
- Previous experience in store management roles, preferably in a hotel or hospitality industry
go to method of application »
Role Objective
We are seeking a detail-oriented Stores & Inventory Assistant for a lodge in Amboseli. The role involves overseeing inventory control and ensuring efficient management of stock including food and beverage supplies, guest amenities, cleaning materials, and maintenance items.
Core Duties and Responsibilities
- Receive all deliveries from suppliers. Verify that quantities and quality match the Local Purchase Order (LPO) and Delivery Note.
- Check perishable goods (vegetables, meats, dairy) for freshness and ensure non-perishables are within their expiry dates.
- Issue items to various departments (Kitchen, Housekeeping, Bar, Maintenance) only upon receipt of an authorized requisition form.
- Maintain up-to-date digital or manual records (Bin Cards) for all stock movements.
- Prepare weekly and monthly reports on stock consumption, slow-moving items, and potential shortages for the Lodge Manager or Accountant.
- Arrange the store using the FIFO (First-In, First-Out) method to minimize waste and spoilage.
- Monitor stock levels and initiate purchase requisitions when items reach their minimum order levels.
- Liaising with Suppliers or the nearest town vendors to coordinate deliveries and manage returns for damaged or incorrect goods.
- Ensure all storage areas (dry store, cold rooms, freezers) are kept clean, ventilated, and pest-free according to Kenyan public health standards.
- Security: Safeguard the store against unauthorized access and pilferage. Ensure the store remains locked when not in use.
- Perform any other assigned reasonable duties and responsibilities as assigned.
Job Specifications and Qualifications
- At least 2 years of experience as a storekeeper preferably in a 4-star or 5-star hotel/lodge environment.
- Proficiency in MS Excel and experience with hospitality POS/Inventory software (e.g., Micros, Materials Control, or SunSystems)
- Diploma in Purchasing and Supplies Management, Supply Chain Management, or a related field.
- Previous experience in store management roles, preferably in a hotel or hospitality industry.
go to method of application »
Role Objective
Our client, a hotel, is seeking to recruit a Reception Host to join their team. They will assist in Creating a welcoming environment for guests by warmly greeting them, managing guest flow efficiently, and ensuring pleasant interactions to provide an excellent dining experience and maintain high client satisfaction.
Core Duties and Responsibilities
- Greet guests as they arrive and assist with seating arrangements.
- Inquire about special seating requests or preferences
- Ask guests about seating preferences or special requests
- Take reservations and manage guest flow during busy periods.
- Ensuring that they’ve maintained cleanliness in the front area, including door handles and windows.
- Communicate effectively with restaurant staff regarding seating and guest needs.
- Provide a friendly and positive presence at all times.
- Bid guests farewell and encourage return visits.
- Responding to phone calls, handle reservations, and manage take-out orders when needed.
- Ensure guests feel valued and attended to throughout their stay or visit.
- Provide assistance to guest throughout their visit.
- Adress minor guest concern promptly.
- Monitor table readiness and overall service flow.
- Monitor the general atmosphere to make sure guests have a comfortable experience.
- Perform any other related duties as assigned by management.
Job Specifications and Qualifications
- Certificate/Diploma in Food and Beverage or Hospitality or related area.
- At least 2 years Previous experience in hospitality, service experience
- Proficiency in Ms Office Suite
Key Competencies
- Patience, friendliness, and professionalism.
- Ability to work in a fast-paced, dynamic environment.
- Customer-centric mindset and strong interpersonal skills
- Excellent organizational skills and attention to detail.
- Flexibility and adaptability.
- Teamwork and collaboration.
- Professionalism and a positive attitude.
Method of Application
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.
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