Lead, People Capability at Standard Chartered Bank Kenya

JOB SUMMARY

Cluster market learning agendas and governance [40% of time]

• Understands the cluster markets’ unique needs, challenges and ensures that the global agenda delivers on country needs.
• Provide L&D support to Country HR Heads for any local regulatory body/ agency requirements to ensure staff are competent to conduct their roles. This can include advisory on building country alliances and partnerships with local Banking Associations, professional body chapters and educational agencies of the government.
• Be a focal point in building and sustaining People Capability’s brand and communications strategy in situ, ensuring that the global agenda, learning standards and curricula are fully utilised and support global initiatives, such as the Global Learning Week.
• Monitor global programme roll-outs in their respective markets, taking a workplace skills transfer perspective to understand the actual business impact of global curricula locally.
• Provide quality assurance and challenge to requirements for localisation of global initiatives and curricula, ensuring such requests are properly managed to the relevant Learning Councils and Hive Leads.
• Manages local regulatory learning requirements in the cluster and ensures appropriate readiness for audit and compliance reviews. 

Innovation and Discipline/ Craft elevation [30% of time]

• Actively keeps up to date with the latest human centred, business relevant and commercially viable creative learning design and delivery solutions to influence decisions about their application in the learning solutions being delivered by the squad.
• Provides inputs on the best suited solutions and strategic vendors available in the market for various components of the Creative and Delivery Discipline.
• Provides support to solve problems of other squads that require specific expertise from the Creative and Delivery Discipline.
• Participates in the community for the Creative and Delivery Discipline practitioners, taking part in interactions and knowledge sharing processes across Hives and squads.

Squad member activities [30% of time]

• Contributes to storyboarding sessions and design labs to prototype different creative learning design and delivery solutions required to deliver squad objectives.
• Uses subject matter expertise in the Discipline to come up with ideas for the most impactful and scalable learning experiences and helps the squad make the right choices about creative learning design and delivery approaches.
• Supports the development of engaging learning experiences using the most relevant creative learning design and delivery tools/ platforms /approaches and best practices in a high quality and cost-effective manner.
• Supports the Squad Product Owner with backlog management by estimating the effort and complexity of their assigned backlog items in each sprint based on prioritisation criteria. 
• Manages own work, self-organises, and collaborates with other squad members to design and develop a potentially shippable increment of the learning solution each sprint as per the agreed acceptance criteria.
• Embodies agile values and principles by participating in and contributing to all squad level ceremonies (e.g. sprint planning, daily stand-up, sprint demo, sprint retrospective, etc.)
• Continuously improves the developed learning solution by inspecting and adapting the work with Product Owner and other business stakeholders. 

Strategy

• The role serves to ensure that priority markets have the required level of focus from People Capability and that the global agenda of People Capability is translated into the cluster market with consistency and standards. The role will belong to the Creative & Delivery Discipline and be considered a L&D practitioner.
• In addition, the role-holder will be required to jointly work with the Heads of HR in their cluster markets to understand local learning requirements from their Country Management Teams, ensuring that the global learning agenda and curricula are maximally leveraged locally whilst also contributing to the global learning agenda through participation in various Hive led squads delivering global projects.

Business

Regulatory & Business Conduct

• Displays exemplary conduct and live by the Group’s Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leads the team to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Processes

• Standard Chartered (SC) Bank has a bold ambition to be the number one Learning function in financial services: “having world-class Learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future”.

To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around Hives, disciplines and squads. In this model: 

• Multi-disciplinary “Squads’’ deliver work to achieve the function’s priorities
• “Priorities” are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called “Hives’’.
• All squad members are “Discipline’’ practitioners and are dynamically allocated to squads through disciplines:
• Disciplines are the ‘homes’ for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks
• They provide a stable community for practitioners to belong to (as people move across squads)
• They enable multi-skilling and development of depth and breadth or “T-shaped” capabilities.
• Currently, there are three Disciplines within People Capability:

People & Talent

What the role requires

The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should work through local networks to ensure that the cluster markets meet their regulative and audit needs, yet can create space to engage with practitioners of the Discipline to apply new ideas, emerging capabilities and tools to improve how they communicate the global agenda to local needs.

The role holder should additionally be able to:

• Manage ambiguity with competing local and global work priorities, focussing on how the global learning agenda can be maximised and leveraged for local requirements.
• Work as one greater team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential.
• Continuously build mastery of craftsmanship by understanding and exploring new contemporary, interesting stories, visual and graphical techniques to bring into creative learning design and delivery.
• Manage local regulatory engagements and submissions on skill development and Bankseta Learnership by understanding the local requirements and working closely with the country Human Resources team for compliance to these requirements

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [cluster  to achieve the outcomes set out in the Bank’s Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head of People Capability
• Head Innovation and Insight Discipline & Asia, People Capability
• Head Learning Technology Discipline, People Capability
• Head Creative and Delivery Discipline & Europe / Americas, People Capability
• Head Hive Today (Non-Mandatory), People Capability
• Head Hive Today (Mandatory), People Capability
• Head Hive Tomorrow (Reskilling Strategy), People Capability
• Head Hive Beyond and Africa and Middle East Region, People Capability
• Country Management Team
• Country Head of HR
• HRBPs and COEs
• Vendors and strategic partners
• Regulatory bodies/Industry bodies / Educational agencies
• Thought leaders and luminaries

Our Ideal Candidate

• At least a B.Sc in any field preferably arts and social sciences. A master’s degree would be an advantage
• Professional memberships CIPD, IAF but not mandatory
• Developmental Bank training– Design Thinking, Facilitation, Storytelling, Consulting and managing complex projects
• Proficient in English Language

Role Specific Technical Competencies

• Learning design and development fundamentals
• Agile project management
• Design prototyping and experimentation
• Data literacy
• Horizon scanning
• Business acumen
• People Capability expertise, knowledge and experience in Creative and Delivery
• Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning
• HR / Talent Data analytics & measurement /business intelligence capability
• Collaboration