Lead Trainer.Non-Regulatory Training at Kenya Airways

Description

Reporting to the Head of Learning & Development, the ideal candidate will identify internal functional performance and capability improvement needs to enable the provision of development solutions.  He/she will be expected to develop and deliver commercial training curriculum for external market. Key duties and responsibilities will include;

• Anticipate, understand and resolve performance and capability improvement needs in the company’s function.
• Work with Functional Director and line managers to identify technical and professional capability and development needs.
• Assist the function to diagnose specific capability, competence and skills gaps and enable the design and delivery of learning and development solutions to close them.
• Lead the definition of pre- and post-appointment training requirements and ensure they are included in role profiles and within the learning management system.
• Prepare and manage functional training budgets to ensure adequate provision for the training programs.
• Prepare and update learning and development materials to keep up to date with the developments and trends affecting performance of the function.
• Ensure that regulatory and non-regulatory training and certification of competence is addressed to meet role requirements, external audit standards and emerging global trends.
• Establish and develop a team of learning and development specialists with the capability to diagnose, design, deliver and evaluate learning in line with functional needs.
• Manage a team of learning and development specialists to ensure effective performance and customer satisfaction.
• Conduct periodic assessment of instructors to evaluate their effectiveness in delivery of training.
• Ensure the availability of internal operational subject matter experts so that there is adequate flexibility and expertise.
• Evaluate and report on the effectiveness of technical and professional development provided to the function in relation to performance requirements.
• Support advertising and marketing of courses to external commercial customers
• Adapt and customize training to meet customers’ requirements.
• Contribute to the achievement of commercial objectives for training.
• Think and act like an entrepreneur to support the business in revenue generation.
• Plan, organize and schedule the delivery of programs in collaboration with the functions in order to enable easy access and full participation.
• Prepare and deliver the training to the selected participant to enhance knowledge and skills.
• Prepare, administer and mark examinations to assess the effectiveness of the training.
• Ensure up to date training records.
• Support in the development, monitoring and implementation of e-learning.
• Provide Return on Investment (ROI).

Qualifications

• Hold a bachelor’s degree in a relevant field
• At least four (4) years of relevant experience as a Training Instructor in Passenger Handling, Baggage Handling or Sales and Ticketing training.
• Must have completed Management of Training course
• Must have completed Quality Management Systems course
• Must have completed Training Needs Assessment course and Training of Trainers Course.
• Excellent communication, interpersonal & presentation skills
• Strong Organizational, Planning & Analytical Skills.
• Proficiency in the use of IT.
• Must possess excellent people Management Skills
• Instructional design and delivery skill and ability to interact with the functions.
• Procedure writing and documentation skills
• Financial and business acumen skills

Only shortlisted candidates will be contacted