Learner Success Manager at African Management Institute (AMI)

Job Description

• AMI is looking for a driven and experienced Learner Success Manager to join our dynamic team. As the Learner Success Manager at AMI Enterprise, you will be the key touchpoint for learners participating in our pan-African learning programmes.

Responsibilities 

Learner Experience: Supporting learners to make the most of their learning journey with AMI! This includes:

• Developing and adapting engagement plans to support learners throughout their Learning Journey with AMI
• “Owning” the online learning experience for participants, including creating and managing an online learning academy
• Providing group and 1-on-1 support (where necessary) to help learners to get started and navigate AMI’s online learning platform
• Proactively problem-solving, flagging and following up on tech-related challenges with AMI’s Tech Team

Programme Completion: Regularly engaging with learners to ensure they are on track to successfully complete their learning programme with AMI, and have gained maximum value from their engagement with AMI. This includes:

• Working with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones 
• Flagging off-track or at-risk learners and proactively problem-solving how to help learners to get back on track
• Regularly presenting cohort progress, learnings and trends to internal stakeholders
• Providing up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management: Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:

• Mapping out a project plan, with clear timelines and priorities 
• Co-facilitating programme kick-offs
• Liaising with your assigned facilitator, Senior Programme Manager and the Learning Team in preparation and delivery of content 
• Setting up and managing in-person / virtual touchpoints (Learning Labs) throughout the programme
• Regularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

• Collect data for strategic projects eg. Argidius / OGTI etc to drive response rates for longitudinal and annual impact data collection

Peer Support: Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes: 

• Supporting team members in their onboarding journey at AMI 
• Providing guidance to team members (as requested by Lead: Learner Success) to support their growth and development

Requirements

Qualifications & Experience

• Bachelors degree in relevant field
• At least 4 years experience
• Experience working in an entrepreneurial or high-growth environment 

Skills and Experience

• Strong analytical skills - ability to understand and analyse learning and development needs
• Ability to identify business challenges and turn them in to learning and development solutions
• Outstanding Programme Management and Project Management skills
• Ability to develop and implement replicable processes
• Outstanding communication skills – both written and verbal. Ability to liaise confidently with clients
• Strong people skills – the ability to work with a diverse, high-performing team across Africa
• Independent, self-motivated, and able to take full ownership of own workstreams
• Training and facilitation skills preferred but not essential
• Understanding of the management education/ corporate training 
• A commitment to AMI’s values of excellence, innovation and accountability
• Willingness to engage in robust debate alongside deep respect for others